"Automation" Posts

3 Red Flags That Signal it’s Time for a New BDR Vendor

As an MSP, it’s best for you to choose technology vendors that are 100% MSP focused. BDR platform provider Axcient explains why.

How Can MSPs Monitor Backups?

SolarWinds MSP’s Marc-Andre Tanguay looks at the most common automation requests he gets from partners—and how to solve them.

Customer Service Technologies Are Variably Effective: Know Your Options

The COVID-19 pandemic underscored the importance and the shortcomings of customer service technologies and showed how automation can help.

Top ConnectWise Blogs of 2020

ConnectWise looks back on the most popular blog posts from 2020 on automation, 2FA and the Continuum acquisition.

Why Does Your Bot Want to Talk to Me?

Automation won’t help your sales org overcome volume or velocity challenges if they’re asking the wrong questions. David Brock explains.

Automation is Key to Securing Monthly Recurring Revenue

Managed services deliver monthly recurring revenue (MRR), giving you a consistent revenue stream from multiple clients.

Sherweb’s 2021 Channel Forecast

Sherweb’s channel forecast for 2021 highlights the importance of cloud, cybersecurity and automation for MSPs and partners.

What a Group of Nerds Predict about IT Businesses in 2021

SolarWinds MSP’s Head Nerds make automation, data protection and security predictions for the upcoming 2021 year.

Why Automation Will Become a Business Imperative in 2021

Automation is no longer a nice-to-have, but a matter of survival for businesses. Forrester’s Craig Le Clair looks ahead to 2021.

Do You Need an Automation Team?

SolarWinds MSP’s Marc-Andre Tanguay explains how to determine if an automation team is worth the investment.