IT management, Content

Technology Research: Help Desk Outsourcing Market Forecast

The market for outsourced IT help desk services will enjoy a 5.7 percent compound annual growth rate (CAGR) from 2014 to 2019, according to Technavio. The far faster growing market segment involves global help desk automation -- which has a 49.3 percent CAGR amid growing adoption of ServiceNow and other cloud-oriented tools.

ChannelE2E says: Many MSPs have outsourced some or all of their IT service desk and network operations center (NOC) functions to a handful of companies. The options have included:

Still, help desk outsourcing isn't for everyone. Some MSPs have kept their help desk and NOC services in-house, often because help desk inquiries can sometimes identify new business opportunities.

The complete third-party research reports:

More: Track all Technology Market Research News from ChannelE2E.

Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.