Technology Research: Help Desk Outsourcing Market Forecast -

The market for outsourced IT help desk services will enjoy a 5.7 percent compound annual growth rate (CAGR) from 2014 to 2019, according to Technavio. The far faster growing market segment involves global help desk automation -- which has a 49.3 percent CAGR amid growing adoption of ServiceNow and other cloud-oriented tools.

ChannelE2E says: Many MSPs have outsourced some or all of their IT service desk and network operations center (NOC) functions to a handful of companies. The options have included:

GMS Live Expert, Inbay and Live Virtual Help Desk, which essentially are pure play NOC and Help Desk service providers for MSPs.

NetEnrich, which recently rehired Justin Crotty to double down on the IT channel while strengthening its management and monitoring services for Microsoft Azure.

Continuum, which offers outsourced NOC, RMM (remote monitoring and management) and BDR (backup and disaster recovery) services to MSPs.

ConnectWise, which inked a NOC and help desk partnership with IT By Design in November 2016.

Still, help desk outsourcing isn't for everyone. Some MSPs have kept their help desk and NOC services in-house, often because help desk inquiries can sometimes identify new business opportunities.

The complete third-party research reports:

Technavio Global Help Desk Automation Market (2015-2019)

Technavio Global Help Desk Outsourcing Market (2015-2019)

More: Track all Technology Market Research News from ChannelE2E.