Back around 2013, I suggested that the standalone markets for PSA (professional services automation) and RMM (remote monitoring and management) software had ended. The market, I theorized, was transforming into a total business management (TBM) play. I think I was at least half-right. The part I missed? PSA has also evolved toward so-called Services Resource Planning.Generally speaking, IT service providers leverage PSA software (on premises or in the cloud) to run their businesses. According to TechVentive Inc. and Vital Analysis, most PSA platforms have modules that support:Resource Management Integration with Microsoft Excel and Project Client Billing Time Tracking Project Entry Project Tracking Mobile Support Expense Management Collaboration (across clients, contractors and other third-parties) Accounts Payable Fixed Assets General Ledger Accounts Receivable Credit Collections Purchasing Payroll Human Resources (HR) Compliance Recruiting/Talent Acquisition Customer Relationship Management (CRM) Sales Force Automation Packaged financial accounting software A mix of package and custom HR software PC-based project estimating and tracking tools Collaboration tools Expense-management packages CRM Thousands of spreadsheets scattered across a company and partner networks Custom-built staffing and resource management Whether you call it PSA, SRP or total business management (TBM), the message is pretty clear: IT service providers can't scale their companies without a complete business management platform...
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