Podcast: NinjaRMM’s Jonathan Crowe on MSP Security

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Author: Jonathan Crowe, director of content and community, NinjaRMM
Guest: Jonathan Crowe, director of content & brand strategy, NinjaRMM

Good evening and welcome to the latest ChannelE2E podcast. Our guest is Jonathan Crowe, director of content and brand strategy at NinjaRMM.

In our conversation, we discuss:

  • the evolving cybersecurity landscape, and the implications for MSPs (managed IT services providers);
  • how hackers are now targeting MSP networks for attack;
  • the alphabet soup of acronyms that MSPs must master -- especially as service providers extend beyond traditional anti-virus software; and
  • the role RMM (remote monitoring and management) software plays in an overall MSP cyber strategy.

Now, here's the conversation...

Podcast - Listen Here:

The conversation covers:

  • 0:00 - Overview and Introductions.
  • 0:39 - Why hackers target MSP networks.
  • 2:00 - The evolution of ransomware.
  • 3:22 - How attackers are getting smarter.
  • 4:08 - Why MSPs represent the "best of both worlds" for hacker targets.
  • 4:44 - Swimming in the acronym soup of MSP security.
  • 5:28 - Why MSPs should focus on the endpoint.
  • 6:00 - NinjaRMM's survey results: MSPs and Endpoint Detection and Response (EDR).
  • 7:48 - Understanding what you're trying to accomplish.
  • 8:55 - Aligning security with proper business management and RMM (remote monitoring and management) platforms.
  • 10:58 - RMM and security integrations.
  • 11:40 - A closer look at EDR -- endpoint detection and response explained.
  • 13:00 - EDR vs. traditional anti-virus explained.
  • 13;52 - MSP security priorities, according to NinjaRMM survey, and first-steps with EDR.
  • 16:25 - Managed Detection and Response - key perspectives.
  • 17:56 - Two factor authentication, RMM and MSP security - key perspectives.
  • 20:43 - MSPs and password policies.
  • 21:40 - Online resources from NinjaRMM.
  • 23:13 - End

More Cybersecurity Resources for MSPs

During the podcast, Crowe mentioned a range of online content and research findings that MSPs can read online. The lineup includes:

Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.