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WEBCAST: Your MSP Service Desk Strategy for 2021

Your MSP Service Desk Strategy for 2021
Featuring Gary Pica, CEO of TruMethods

Thursday, October 22, 2020
2:00 PM Eastern Time


Special Guest: TruMethods CEO Gary Pica

Join us as TruMethods CEO Gary Pica explains how to:

  1. Quiet the “noise” on your service desk;
  2. drive down ticket counts;
  3. delight customers; and
  4. keep resulting profit margins high.

Also during this webcast we will discuss

  1. Chatbots: Can they boost service desk automation?
  2. Service desk integrations to Microsoft Teams, Slack: Wise moves?
  3. Robotic Process Automation (RPA): What’s real, what’s coming, and what manual tasks may disappear.
  4. Multi-cloud monitoring: Does your service desk need to manage AWS, Azure and Google Cloud workloads?
  5. Security integrations: Where EDR (endpoint detection and response), MDR (managed detection and response) and other next-gen platforms fit into your service desk.

PS: We’ll answer attendee questions during this live Webcast.

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