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ChannelE2E Webcasts

Our 2020 webcast lineup is now live – register early to take part in these informative and educational events.

Below the upcoming events, you’ll find links to archived events from the past year.

Your MSP Service Desk Strategy for 2021
October 22, 2020 at 2:00pm ET

Learn how the next waves in technology automation will reshape your IT service desk, boost productivity, and enhance your end-customer experience. Special guest Gary Pica, CEO of TruMethods, will cover how to:

  • Quiet the “noise” on your service desk;
  • drive down ticket counts;
  • delight customers; and
  • keep resulting profit margins high.
  • Plus, heavy debates about chatbots, robotic process automation (RPA) and other automation tools surfacing in the service desk sector.

Top 200 Public Cloud MSPs
November 19, 2020 at 2:00pm ET

Join us as ChannelE2E unveils our third-annual Top 200 Public Cloud MSPs list and research. During this webcast we will cover:

  • The top MSPs supporting AWS, Microsoft Azure, Google Cloud Platform and more.
  • Public cloud MSP trends in North America, EMEA, Asia and more.
  • The most popular public cloud managed services.
  • Multi-cloud management: Reality or hype.
  • Answers to your live questions.

Archived Webcasts: Available On-Demand

Paul Dippell Presents: Service Leadership Inc.’s Mid-Year Service Provider Report 
Debuted: August 20, 2020 

How are IT service providers performing so far in 2020 in terms of profits, revenues and business valuations? Service Leadership Inc. CEO Paul Dippell unveils the latest research findings during this live webcast.

Cyber Insurance: How Much Coverage Do You Need?
Debuted: July 23, 2020 

We covered the basics of cyber insurance in February 2020. In this Part Two webcast, we will explore how much cyber insurance coverage you actually need. We’ll cover the business math, variables needed to increase/decrease coverage and so much more. 

Solution Provider Financial Update: Service Leadership Inc.’s Research Findings 
Debuted: May 21, 2020 

How are Solution Providers (MSPs, VARs and other business models) faring in these challenging economic times? See the latest industry revenue and profit figures from Paul Dippell, CEO of Service Leadership Inc. He’ll also deliver an overall 2020 forecast, and a first look at the newest Solution Provider metric, the Financial Early Warn Score™ (FEWS).

Top 100 Vertical Market MSPs
Debuted: April 23, 2020 

Join us live as we unveil ChannelE2E’s fifth-annual ranking of the world’s Top 100 Vertical Market MSPs. Plus – Coronavirus Economic Impact: We’ll review the latest Q2, Q3 and Q4 2020 vertical market forecasts based on the coronavirus pandemic. Our Data: Based on our annual research survey, we’ll reveal the top MSPs in such verticals as health care, legal, finance, government, education and more. Industry Data: We will share third-party economic and financial data to help you understand how to further pivot your business for the rest of 2020.

Cyber Insurance: What You Need To Know
Debuted: February 27, 2020 

MSPs and their end-customers are struggling to understand cyber insurance policies. Join us as we identify what to look for in a cyber insurance policy — both for your business and for your end-customers. We’ll take a look at common coverage areas, typical exclusions and business models for reselling cyber insurance to your end-customers.

How Much is Your Business Worth: The Real Metrics
Debuted: January 23, 2020 

Service Leadership Inc. CEO Paul Dippell reveals the latest MSP benchmark research. Dippell will describe the latest MSP and VAR valuations, financial performance metrics and plenty more during this live webcast. We’ll cover attendee questions throughout the conversation.

How to Secure Your MSP Toolset
Debuted: November 14, 2019 

Let’s face it. Some MSPs got caught flat-footed by ransomware and other malware attacks that hit their networks head-on. But there are some simple, practical steps MSPs can take to safeguard their own systems from such attacks. Join us for straightforward advice on how to drive down risk and lock down RMM, PSA, BDR and remote access systems — the very tools that drive your business.

How I Sold My Business
Debuted: October 17, 2019 

Hear from two former MSPs as they detail their preparations for the sale of their business. Learn about their different paths – one MSP stayed on with the acquiring company; the other parted ways. Take away tips for how to prepare your company for sales conversations; how to manage your current staff, and how to answer the hard questions as you navigate this journey.

For questions about ChannelE2E webcasts, please contact After Nines Inc. CEO Amy Katz (