Live Webcast|1 hour

From ‘You’re Hired’ to ‘You’re Fired: Everything an MSP Needs to Know About Talent in 2025

Why talent is key to helping your MSP grow
The current state of the IT talent market
What to do if you’ve made a bad hire

March 26, 2025

2:00 PM ET

Reserve Your Spot for Our Upcoming Webcast

For managed service providers (MSPs), the technology is the easy part. It's finding, hiring, training, upskilling and retaining talent that's difficult! Finding the right talent can be a competitive advantage, help ensure you have a great culture and support more customers as your business grows. But where do you start? How do you know if you've found the right fit? What skills should you be looking for? How do you decide whether to hire full-time, part-time, contract, or on a project basis? Can AI help? What about benefits and perks? How do you fire someone if they don't work out?

Join this ChannelE2E webcast to find out everything you need to know to get the right talent, at the right time for the right price, especially in this volatile market conditions predicted in 2025.

You’ll learn:

-Why talent is key to helping your MSP grow
-The current state of the IT talent market
-What skills to look for
-How to cultivate the right culture
-What to do if you’ve made a bad hire
-And more!

Don't miss the chance to hear from channel and talent experts to help you make the right hires in 2025. Register now!

Event Speakers

Deon MacMillan

Chief People Officer

As Chief People Officer (CPO), Deon oversees all of Pax8’s strategic and day-to-day people functions with a mandate to attract, engage, and retain the best talent as Pax8 strengthens innovation and execution to support the company’s rapid growth.
A proven and dynamic HR leader, Deon brings a wealth of experience spanning multiple industries, including technology, oil & gas, agriculture, and healthcare. Her unique perspective will help Pax8 foster a vibrant culture and live out the Pax8 mission of building the technology marketplace of the future. Her appointment reflects Pax8’s commitment to delivering an exceptional people-first experience which will lead to a healthy, high-performance culture which in turn supports business results for our partners and vendors.
Prior to joining Pax8, Deon held progressively more senior roles at Ardent Mills, Summit Materials, Thomson Reuters, Cargill, Ingenix, and Koch Industries. She currently serves on the Board of Directors for Rooted Wisdom Africa. She has also served as adjunct faculty at the University of Alaska, Fairbanks. Deon holds a B.A. and an M.B.A. from the University of Alaska, Fairbanks, and lives on a farm in Denver with her husband and they have three daughters, two grandchildren and five dogs.

Mark Sasson

Managing Partner

Mark Sasson is the Managing Partner of Pinpoint Search Group, a recruitment firm specializing in helping innovators in emerging markets attract the talent needed to drive maturation, scale, and successful outcomes. In 2014, Mark launched Pinpoint’s Cybersecurity practice, where he and his team have successfully completed hundreds of executive and senior-level individual contributor searches for leading Cybersecurity vendors. Building on that success, Mark is now guiding Pinpoint’s expansion into the rapidly evolving Space sector.

Sharon Florentine

Senior Managing Editor

Sharon manages day-to-day content on ChannelE2E and serves as senior managing editor for CyberRisk Alliance’s Channel Brands. She also covers enterprise-class technology companies, strategic alliances and channel partner strategies. Sharon is a veteran tech journalist and editor with more than 25 years experience in the industry, and has previously held key editorial, content and leadership positions at Techstrong Group, CIO.com, Ziff Davis Enterprise and CRN.