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Top 25 IT Service Management and Ticketing Cloud Apps

Welcome to page 3, featuring companies ranked 5 to 1 in the Top 25 IT Service Management Apps

5. Kaseya VSA (51): One of the better-known platforms in the RMM (remote monitoring and management) category for MSPs.

4. Freshservice Service (52): From FreshDesk, the company has a reseller program but we don’t know how many channel partners actually consume the service on their own.

3. ServiceNow (60): One of the world’s fastest-growing SaaS software providers. ServiceNow also is building a service provider partner program.

2. SysAid (72): Founded in 2002, SysAid now serves over 10,000 customers across 140 countries, spanning all industries and sizes, from SMBs to Fortune 500 corporations. But we couldn’t find any potential partner program or MSP information for the company.

1. Samanage (84): The Cary, N.C., company grew its customer base 58 percent in 2015 vs. 2014, but most adopters were corporate IT departments — including Perry Ellis International, Make-A-Wish Foundation, Six Flags, Pandora, Butterball, Mothercare, Select Comfort, Getty Images, LogMeIn and Punch Taverns, the company says.

A Closer Look at the Rankings

The following graphic more fully explains the GetApp rankings.

Top IT Service Management (ITSM) Software 2016 | GetApp

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