Synnex Division Pursues Lawsuit vs. iYogi

Concentrix Corp., a division of Synnex, continues to pursue legal action against iYogi for alleged breach of contract. But iYogi, a global IT service provider focused mostly on consumers, appears to be side-stepping or trying to delay next steps in the case.

Indeed, attorneys representing Concentrix Daksh have tried multiple times to schedule a plaintiff deposition with iYogi this month. Concentrix in April offered up 14 dates for the deposition. So far iYogi has yet to reply with a date confirmation, according to a letter from Concentrix’s attorneys to the United States District Court of New York. ChannelE2E has viewed a copy of the letter.

Concentrix Daksh originally filed suit against iYogi in April 2015. Concentrix alleges iYogi owed the company $4.1 million plus interest for certain computer and technical support services in India.

iYogi Lawsuits At a Glance

The suit sounds similar to a range of legal challenges that iYogi now faces. Chief among them:

  • 2015Washington State and Argo Marketing each filed suit against the company for various alleged violations.
  • Feb. 2, 2016: OneCall alleged breach of contract and is seeking $375,583 from the company. By April, OneCall apparently was exploring settlement discussions with iYogi, but ChannelE2E doesn’t know if those discussions took place.
  • Feb. 18, 2016: Bankers Warranty Group alleged breach of contract and other violations, and is seeking judgment against iYogi for at least $238,791 plus various fees.
  • March 14, 2016: Tata Communications  (America) Inc. alleged that iYogi failed to pay about $1.154 million in invoices and late fees. Tata is seeking to recover those fees.

Rumors about potential class action lawsuits have also surfaced. Many iYogi customers claim they paid up-front for long-term IT services, and in some cases iYogi has failed to deliver those services, the customers claim. Scattered reports suggest that iYogi has also failed to pay its own employee salaries in some cases.

ChannelE2E has reached out to iYogi multiple times seeking comment about each lawsuit but received no reply.


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    William Fister:

    I used IYOGI several years ago and the seemed to be a legitimate company. I am pretty sure that when I signed up that I had called in on the HP support line for problems I was having with my laptap.

    That said every time I called in they did find another reason to charge me. After mt 2 year contract expired I allowed it to lapse. I was contacted earlier this year and after being strong armed into a five year contract they again seemed to be providing a valuable service. They provided me with a customer number and told me not to allow anyone access to my computer unless they provided me with my customer number.

    Yesterday I received a strange call telling me it was time for my monthly service, I asked them for my customer service number and the kept telling me that they would give it to me as soon as the logged on to my computer. I was working and had many calls coming in and in all the pressure finally agreed to allow them access. They started working on my computer, and told me they would call me back in about 5 minutes. As I watched I Noticed a couple of strange things cross my screen.

    Then I see all of this *** popping up on my screen. I terminated the connection as soon as I could then I get a call from Iyogi and they tell me they are getting all kinds of alerts and asked who I allowed to access my computer, funny thing the person that allowed access to my computer and the Iyogi rep were both named Paul and had the eastern accent. Anyone Paul starts showing me how they are not responsible if I allow someone to access my computer without getting the customer # they gave. At this time I am already on the phone with 911 as I was concerned about the content of the *** they were downloading on my computer.

    I can hear the Iyogi reps laughing in the background and I am freaking out. They start telling me that I have been hacked and showing me all this information showing that I have been hacked. My son who is computer savvy notice they are showing me a list of all my passwords and he intervenes. He explained that it was all a scam, at this point my computer screen is filled with *** and I don’t see any of my files that were located on my desktop.

    He to hang up and he would fix it. Iyogi rep got upset and said fine let him fix it. My son did a reset and got my computer back up and running in just a few minutes with no complications as best I can tell. I have changes all of my passwords and been in touch with my financial institutions.

    I paid $170.00 for a 5 year contract and I feel fortunate to have only had to forgo that amount. I cringe at the thought of what it would have cost me to allow Iyogi to fix my computer that they were responsible fro corrupting in the first place. This company is not only a scam but a criminal organization that should be imprisoned for their fraudulent activities and intimidation of innocent people.

    I strongly encourage anyone that is either considering or doing business with this company to run as fast and far away as you can. This company is a fruad!!!!

    Dale Hooper:

    I am interested in receiving monies from lawsuit against iyogi for $399.00 paid for services just before said company was closing. I paid prior to this for service previous support that appeared to be improving my computer, but not any real difference was made after service was rendered.

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