Subscribe To Our Daily Enewsletter:

iYogi Lawsuits: Don’t Expect Immediate Answers

Multiple lawsuits against iYogi, the cloud-based IT help desk provider, continue to wind their way through the U.S. court systems in Florida, New York, Virginia and Washington. As some partners and customers seek alternative platforms amid alleged iYogi support challenges, it’s unlikely that the legal cloud surrounding the company will clear up anytime soon.

Some of the controversy emerged in December 2015 when Washington State filed suit against iYogi, alleging the help desk provider routinely scams customers into buying software and services they don’t need. As part of the lawsuit announcement, Microsoft’s Chief Legal Officer Brad Smith said iYogi is one of the companies that Microsoft receives the most complaints about.

iYogi Lawsuits Mount

In the weeks that followed, several additional lawsuits against iYogi emerged. They include:

  • Argo Marketing of Lewiston, Maine, is suing iYogi in New York. The lawsuit attempts to collect money owed to Argo by the tech support firm, according Maine.biz. The Argo-iYogi relationship had been expected to create 300 jobs in Maine — launching iYogi’s first Global Technology Services Center in North America, but the deal allegedly fell apart.
  • OneCall alleged breach of contract and is seeking $375,583 from iYogi. The suit was filed in the United States District Court for the Southern District of New York.
  • Bankers Warranty Group alleged breach of contract, breach of implied duty of good faith and fair dealing, intentional misrepresentation, quantum meruit, and unjust enrichment. The company is seeking judgment against iYogi for at least $238,791 plus various fees. The suit was filed in the United States District Court for the Middle District of Florida, Tampa Division.
  • Tata Communications  (America) Inc. alleged that iYogi failed to pay numerous telecom invoices. As of January 10, 2016, iYogi owed Tata $1.154 million plus late charges and additional fees, the service provider alleged. Tata is seeking to recover that figure and various fees. The suit was filed in United States District Court for the Eastern District of Virginia.

iYogi’s Responses

In some cases, iYogi has publicly proclaimed its innocence, alleging that the company is a victim of its success. In other cases, iYogi has filed legal responses maintaining that the company has done nothing wrong. But the march toward resolutions in each case could be lengthy.

For instance, iYogi last week filed a Notice of Appearance (registering their legal counsel of record) in the Washington State case. The company has 60 days from that submission to file its response to the substance of the state’s complaint, according to a spokesman for Washington State’s attorney general’s office.

Meanwhile, some customers allege iYogi’s phone support has been non-responsive and/or less than helpful in recent weeks.

ChannelE2E has reached out to iYogi for comment about each of the lawsuits. We’ve also pursued a status update on the company’s business operations, but we have received no reply.

Return Home

5 Comments

Comments

    Joe:

    I’ve had the terrible misfortune of having to call back and call back after seven times being told my refund would be issued in a few days. I’ve gotten really good at keeping them on the phone and prying for information. I find it a little humorous how many reasons I’ve been told: they were shorthanded for the holidays, the last day my refund was due was a bank holiday, they had to investigate my claim further, they had software issues … but finally, on Wednesday, a person said “we are having money issues right now.” So there it is. They’re not issuing refunds, but hoping people will give up. Victims need to contact their state’s attorney general’s office, file a complain with the BBB of New York and set up Google alerts for “iYogi” and “class-action lawsuit.”

    Alex:

    Despite of allegations, company is still providing its services to millions of the customers. Maybe this is a bad time for them as of I too feel problems connecting them on the phone. However they are just fine on chat session and that goes well.

    Laura Beraha:

    Is iYogi still in business? I cannot reach them by phone and their Support Dock does not open. Most of their phone numbers are disconnected.

    Cameron:

    This is merely an update which may also be misleading, but I’ve just finished a session with an iYogi technician!! I don’t know if he fixed my issue, but at least he responded to an outreach to http://www.1mb.com, to my amazement! After weeks of trying to reach iYogi through its myriad telephone numbers, websites, and other “help” instructions and directives, I gave it one more try this morning and was astounded when a technician replied. He spent some time in addressing my issue, and I’ll know better in the future about his skill and success. Nonetheless, I thought I’d share with those of you who read and post at this website what happened. Maybe the dead can rise again!

    Joe Panettieri:

    Hi Folks: Just a quick update to let you know that we continue to monitor the iYogi situation. We may post another blog update the week of July 11, 2015. Stay tuned.
    -jp

Leave a Reply

Your email address will not be published. Required fields are marked *