25 RMM Software Tools for MSPs: 2018 List of Options, Alternatives
It’s been more than a year since ChannelE2E first published a 20 RMM Software Tools list for MSPs and VARs. Fast forward to present day, and it’s time to take an updated look at the remote monitoring and management (RMM) software market, which increasingly involves cloud-based options.
This time around, we’ve broken the list into two groups: (1) Perceived RMM market leaders for MSPs in the SMB sector, and (2) additional RMM options for various use cases. And we’ve expanded the total list to 25 companies.
Perceived Market Leaders
First up, five perceived market leaders that offer RMM as part of their broader MSP and IT services provider software suites. They’re sorted alphabetically. The options include:
1. Autotask Endpoint Management, now part of Datto: When a private equity firm acquired Datto in 2017, the deal essentially tucked Autotask’s business into Datto. Autotask Endpoint Management is part of a larger ‘unified’ suite that includes PSA. Conference: Watch for deeper RMM and PSA integrations with Datto’s data protection and networking lineups, with details expected at DattoCon18 in June 2018. Content from the former Autotask Community Live conference essentially tucks into DattoCon18 as well.
2. ConnectWise Automate (formerly LabTech Software): Connectwise rebranded LabTech in 2016 after investing in the RMM technology in 2010. Automate is part of a larger suite designed to help technology solutions providers sell, automate, manage and remotely control IT services. Keep an eye on a sister product called ConnectWise Unite, which plugs third-party services (from Cisco and more) into the ecosystem. Conference: More details will surface at ConnectWise Automation Nation 2018, a technical conference in June for ConnectWise’s ecosystem.
3. Continuum RMM: Part of a broader platform that includes NOC (network operations center), help desk, security and BDR (backup and disaster recovery) services. Instead of running Continuum’s tools on their own, MSPs essentially outsource many management requirements and tasks to Continuum’s team and platforms. The approach allows MSPs to focus on marketing, sales, and other revenue-growing functions, the company asserts. Conference: Partners will gather for Continuum Navigate 2018 in September.
4. Kaseya VSA: Short for Virtual System Administrator, Kaseya VSA was the early market leader, struggled a bit amid ownership transitions and heightened competition, and then returned to growth mode around late 2016. The company has rounded out its portfolio with PSA, infrastructure monitoring and security tools. The latest move involves a deep BDR integration with Unitrends MSP. Conference: Kaseya Connect 2018 is set for May.
5. SolarWinds MSP: The business unit of SolarWinds has two flagship RMM offerings. One from the LogicNow acquisition of June 2016. And one from the N-able acquisition of 2013. The overall SolarWinds MSP suite also features backup, security, ticket management and remote control capabilities. Conference: SolarWinds MSP hosts regional “MSP Empower” conferences throughout the year. Check in directly with the company for future dates.
Note: Each of the options above typically target MSPs and IT service providers that support SMB customers. However, in many cases the tools can scale to support midmarket MSPs serving larger customers.
Additional RMM Software Options for MSPs
In addition to the above-named companies, the market RMM has a lengthy list of alternatives — many of which have carved out unique, growing niches for themselves. Here’s a look at the companies — again sorted alphabetically.
6. Addigy: This is a cloud-based RMM platform for Apple Macs. Addigy, backed by former Kaseya team members, hosted its first partner and customer summit in February/March 2018. And the company launched a formalized partner program at that time.
7. Atera: The upstart, launched in 2011, has been blending RMM, PSA and business intelligence software in the cloud. More recently, the company has added Mac, Webroot security integrations, and other enhancements.
8. Auvik Networks: This RMM platform focuses on the network layer. SolarWinds MSP veteran Alistair Forbes joined the company’s board in May 2017. Also, Auvik raised US$11.79 million in Series B funding in August 2017. Integrations with a range of traditional RMM platforms also have surfaced.
9. Avast Managed Workplace: This is the former Level Platforms Managed Workplace, an early RMM market pioneer. AVG Technologies acquired Managed Workplace in 2013. Then, Avast acquired AVG in 2016. Avast is mainly a security company, but CEO Vince Steckler at the time of the deal told us he’s committed to AVG’s SMB software market & RMM.
10. CA Technologies UIM: While many RMM platforms focus on MSPs in the SMB sector, CA UIM is quietly a leader with midmarket MSPs. Indeed, roughly 600 MSPs that run UIM and other CA tools attended CA World 2017. Much of the focus involved blue ocean opportunities like cloud and application monitoring, areas that most SMB-centric MSPs have largely overlooked to date. UIM initially leveraged technology from CA’s Nimsoft acquisition of 2010. But R&D has progressed dramatically since that time. Conference: CA World 2018 is set for November.
Continued to page two of two for RMM offerings 11 to 25, sorted alphabetically.