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IT Management

ChannelE2E provides news and trends on IT management for CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.

ManageEngine Desktop Central Integrates with Zendesk

ManageEngine’s endpoint management application, Desktop Central, gains free Zendesk integration.

Quest Software Makes Unified Endpoint Management Play

Quest Software launches KACE Cloud Mobile Device Manager and updates its KACE Systems Management Appliance (SMA). Is an MSP partner push coming?

Kaseya VSA, ConnectWise Manage: Deeper RMM-PSA Integration Arrives

Kaseya VSA deepens integration with ConnectWise Manage. The takeaway: Even as MSP software industry consolidates, cross-company integrations remain key.

Human + Machine: The Robot Revolution Requires Human Design

Automated solutions by their very nature can leave customers cold unless the experience is humanized. Forrester Research shares AI guidance.

Atera Bolsters MSP Software Automation, Security and Support

Atera’s PSA and RMM cloud updates for MSPs target automation, system control, security, reporting, support and more, according to the company.

CareWorx Customizes ServiceNow for Rapid Midmarket SaaS Deployments

CareWorx launches customized ServiceNow platform to speed midmarket IT service management (ITSM) deployments. SaaS platform features SolarWinds integration.

Smartphone Unified Communications

ServiceNow Mobile App Plans Could Boost IT Service Management

ServiceNow’s buyout of SkyGiraffe could pave the way for more mobile smartphone apps (across iOS & Android) that assist IT service providers & MSPs.

Dell Blends PC as a Service, Security and VMware Airwatch

Dell’s expanded PC as a service portfolio now includes security management tools and VMware AirWatch enterprise mobility management (EMM) capabilities.

Google, Itopia and ConnectWise: MSP Cloud Services Triple Play?

An Itopia-ConnectWise Manage integration could help MSPs to move more workloads & workplace-as-a-service (WaaS) customers to Google Cloud Platform.

Solvvy Injects Artificial Intelligence Into Call Centers, Trouble Tickets

 Solvvy, an intelligent self-service platform for customer experience, claims it can dramatically reduce help desk and service desk tickets.