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IT Management

ChannelE2E provides news and trends on IT management for CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.

ARRIS HomeAssure: An MSP Doorway to Consumer WiFi Managed Services?

ARRIS HomeAssure is a new solution for service providers to deliver optimum home WiFi experiences, the company claims. Do consumer MSP opportunities await?

New Relic Blends Artificial Intelligence, Cloud Monitoring; Updates Partner Program

New Relic Applied Intelligence (NRAI) blends cloud monitoring with artificial intelligence. Plus, partner program enhancements arrive.

Free Outsourced Help Desk for MSPs: Can Comodo Deliver?

Comodo introduces free help desk support services for MSPs for an entire year. Will IT services providers outsource their service desks to Comodo?

Accenture Boosts Apple iOS Enterprise Support

Accenture and Apple partner to promote iOS business solutions for iPhone & iPad customers. Apple has similar iOS relationships with Cisco Systems & IBM.

NAKIVO Releases VMware, Hyper-V, AWS Backup & Replication Solution

NAKIVO launches the latest iteration of its backup and replication platform for VMware vSphere, Microsoft Hyper-V and Amazon Web Services (AWS).

Chrome Enterprise: Easing Google Chromebook Management for Business?

Chrome Enterprise could ease Google Chromebook management within large businesses. MSPs may also see upside, according to itopia CEO Jonathan Lieberman.

Handshake Partnership Deal

VMWare and HP Partner for DaaS Management

HP Inc. & VMware at VMworld 2017 partner on Device as a Service (DaaS), leveraging VMware Workspace ONE and AirWatch Unified Endpoint Management (UEM).

NinjaRMM Reaches 1,200 MSPs; Hires CRO; Integrates Webroot DNS

NinjaRMM expects to support 2,000 MSPs by year’s end. Chief Revenue Officer Francois Daumard credits software simplicity. Webroot DNS integration arrives.

Horizon Future Look 2

The Future of IT Service Management (ITSM)

IT service management (ITSM) employees gain confidence in cloud services, but remain concerned about these items, ManageEngine & survey finds.

MSP Service Desk, Trouble Ticket Escalation Guide

Want to close service desk trouble tickets more quickly? Check out these help desk escalation rules and suggestions for MSPs & IT service providers.