IT Management

ChannelE2E provides news and trends on IT management for CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.

Incoming New Relic CEO Vows to Improve MSP, Channel Engagements

New Relic CEO: Bill Staples succeeding founder Lew Cirne. Staples vows to improve “lagging” MSP self-service tools, channel partner engagements.

ServiceNow Acquires Lightstep; Unifies ITSM and Application Monitoring

ServiceNow acquires Lightstep. M&A deal marries ITSM & APM. Is ServiceNow countering Cisco AppDynamics, Datadog, New Relic & other APM software providers.

IBM Acquires Turbonomic for Hybrid Cloud Automation, Management

IBM acquires Turbonomic to help MSPs, partners & customers improve application & network performance management. IBM CEO Arvind Krishna accelerates hybrid-cloud automation strategy.

BitTitan Acquires ServiceNow ITSM Automation Partner Perspectium

BitTitan acquires ServiceNow ITSM partner Perspectium. MSPs & enterprise customers gain end-to-end ServiceNow data integration capabilities.

MSP Merger: ASK Joins With Convergence Networks/Grade A

ASK, a Lansing, Michigan-based managed IT services and cybersecurity firm, has merged with Convergence Networks/Grade A.

Accenture Acquires Cloud Analytics Company Core Compete

Accenture’s acquisition of cloud analytics company Core Compete will strengthen Accenture’s cloud-based data and AI strategies practice.

New Relic Layoffs 2021: 160 Staff Cuts Amid Product Pricing Pivot

New Relic lays off 160 employees. Staff cuts arrive as cloud & on-premises IT monitoring software provider pivots toward new product pricing model.

MSP Acquisition: WingSwept Buys SolutionWorx

WingSwept acquires SolutionWorx. The two MSPs (managed IT services providers) had longstanding business relationships ahead of the deal.

New Relic Alternative Scout APM Raises $8 Million, Acquires ExceptionTrap

Scout APM, a New Relic alternative funded by private equity firm Camber Partners, acquires ExceptionTrap exception monitoring software.

Datadog Adds Windows Server Monitoring of Live Traffic

Datadog extends Network Performance Monitoring to Windows Server. Potential target: MSPs that run Datadog for infrastructure & application monitoring.