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IT Management

ChannelE2E provides news and trends on IT management for CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.

Zendesk Acquires Smooch for Omnichannel Messaging and Cloud CRM Push

Zendesk acquires Smooch for omnichannel communications platform that works with WhatsApp, WeChat, email, SMS & more. $ZEN counters ServiceNow & Salesforce.

By Light Acquires Federal Cyber Training Services Firm

By Light Professional IT Services acquires cybersecurity training services contractor Metova Federal for government push.

Champion Solutions Group Acquires AWS, Azure, HPE Partner DirecLogix

Champion Solutions Group acquires DirecLogix. Gains Amazon Web Services (AWS), Microsoft Azure cloud and HP Enterprise (HPE) partner expertise.

Top PSA Software Tools List for MSPs: 2019

Top PSA software tools for MSPs in 2019. Professional services automation explained plus a list of 30 alternatives for managed IT services providers (MSPs).

Apptio Acquires Cloudability Multi-Cloud Spending Management Software

Apptio, owned by Vista Equity Partners, buys Cloudability for multi-cloud cost management across Amazon Web Services (AWS), Microsoft Azure & Google Cloud Platform.

Node4 Acquires VMware and Microsoft Azure Cloud Partner Secura

Node4, a communications MSP, acquires VMware & Microsoft Azure cloud services partner Secura. This is Node4’s fifth acquisition. Here’s the strategy.

Cloud Cost Management Tools: Turbonomic Buys ParkMyCloud

Turbonomic acquires ParkMyCloud, uniting two firms that specialize in application performance management, cloud migrations & cloud cost management tools.

Trace3: Acquisitions, Private Equity Fuel MSP’s Growth

Trace3, backed by H.I.G. Capital’s private equity and recent MSP acquisitions, delivers record annual revenues & continued growth. Profit figures are undisclosed.

Live Blog: ServiceNow Knowledge 2019 News

ServiceNow Knowledge 2019 news: Google Cloud partnership’s $10 billion sales goal; engaging financial departments with Deloitte; and a new partner program. Updated May 8.

ServiceNow ServiceBots: What Are They?

ServiceNow’s ServiceBot strategy pushes the software company far beyond traditional ITSM (IT service management) discussions. Here’s how.