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IT Management

ChannelE2E provides news and trends on IT management for CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.

Rackspace Launches Multi-Cloud Kubernetes-as-a-Service

Rackspace Kubernetes-as-a-Service supports multiple public and private cloud platforms. It’s the latest managed services in a growing list of capabilities that may foreshadow a Rackspace IPO.

Auvik Raises $15.5 Million for Network-Centric RMM, MSP Software

Auvik Networks raises roughly US$15.58 million in Series C financing. Network-centric RMM (remote monitoring and management) platform for MSPs continues expansion, CEO Marc Morin explains.

HubSpot Launches Customer Service Platform

New HubSpot Service Hub combines CRM, help desk ticketing system, knowledge base and more. Is it a potential PSA (professional services automation) or IT service management (ITSM) software alternative?

ServiceNow-AWS Cloud Partnership May Ease Self-Service SaaS

The AWS Service Catalog Connector for ServiceNow could ease self-service SaaS application deployments for IT departments and their cloud-hungry end-users. Will partners plug in?

Private Equity Firm Acquires SAP Partner Winshuttle

Private equity firm Symphony Technology Group (STG) acquires SAP data automation partner Winshuttle Holdings, the latest in a growing list of M&A deals involving SAP partners worldwide.

Data Center Network Cable

Kaseya vs Auvik: Potential MSP Network Monitoring Software Showdown Looms

Kaseya VSA is set to gain embedded Traverse network monitoring software & a potentially disruptive per-agent pricing model. Will competition with Auvik Networks intensify?

Fred Voccola Kaseya 2

Kaseya CEO Fred Voccola: 10 Next MSP Moves

Kaseya CEO Fred Voccola describes RMM 2.0 strategy, the KaseyaOne single pane of glass, major Traverse network monitoring moves vs Auvik Networks, the Unitrends BDR acquisition strategy, and SMB market shifts that MSPs must navigate.

ServiceNow Knowledge18 Conference: Five Partner Moves to Watch

During ServiceNow’s Knowledge18 Partner Day, it’s safe to expect the IT service management (ITSM) company push deeper into HR, security operations & more. Plus, watch for partner moves from CareWorx, CDI, Nuvolo, LogicMonitor & more.

Rackspace Diversifies Managed Services Catalog

Rackspace managed services increasingly cover all major public and private cloud bases via Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform & VMware partnerships. Is an IPO next?

Splunk Launches IT Monitoring Platform: Insights for Infrastructure

Splunk Insights for Infrastructure, a new IT monitoring platform, allows systems administrators and DevOps teams to automatically correlate metrics and logs from one platform. Is there a multi-tenant MSP version?