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IT Management

ChannelE2E provides news and trends on IT management for CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.

Datto CEO Austin McChord: Autotask, Networking Acquisitions Performing Well

Datto CEO Austin McChord offers updates on the Autotask and Open Mesh networking acquisitions; R&D priorities like PSA (professional services automation); the managed security services sector; and more.

CloudRadial: Simplifying MSP Customer Account Management?

Azurative CloudRadial strives to ease MSP customer account management, Microsoft Office 365 upsells, and other cloud services tasks. It integrates with ConnectWise Manage for PSA and business management capabilities.

Amazon Web Services (AWS) Cloud Migration Tools: Hystax Jumps In

Hystax introduces automated Amazon Web Services (AWS) cloud migration tools. The company offers similar tools for Microsoft Azure and Google Cloud Platform (GCP).

ServiceNow MSP, Partner YJT Rebrands as Entara

YJT Solutions, an MSP and key ServiceNow partner, rebrands as Entara; offers fully-managed, pre-built, customizable ServiceNow platform with automated integrations to other toolsets, Entara CEO Linda Maclachlan says.

ServiceNow ‘London’ Simplifies Chatbot Deployments, ITSM Automation

ServiceNow London more deeply integrates chatbot automation with IT service management (ITSM). Will the technology filter down to MSPs, help desks and ticketing systems in the SMB sector?

Atlassian Acquires OpsGenie; Counters ServiceNow

Atlassian is acquiring OpsGenie for $295 million, potentially setting the stage for competition against ServiceNow in the IT service management (ITSM) and incident response software markets.

Powernet, Maxis360 Merge for Full-Service Technology Services Push

Powernet and Maxis360 are merging. The deal unites a full-service technology provider and a managed IT services provider (MSP) in Ohio and Florida, respectively.

Multi-Cloud Management Startup Spotinst Raises $35 Million

Spotinst, which allows businesses to purchase and manage cloud infrastructure space through its Elastigroup platform, raises $35 million in Series B funding.

Data Center Network Cable

IT Management: MSPs Face Network Hardware Diversity Challenges

The typical MSP manages customer networking gear (switches, routers, firewalls, access points, and more) from four or more different vendors, Auvik Networks research reveals. Can MSPs master or simplify that diversity?

APC Parent Launches Cloud-based Data Center Monitoring

Schneider Electric (parent of APC) unveils EcoStruxure IT for Partners, a cloud-based, multi-tenant platform that allows IT solution providers & MSPs to remotely monitor data centers.