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Gartner Magic Quadrant DRaaS 2016 Report

Quadrant: Challengers

Welcome to page 3 of 4 of our Gartner Magic Quadrant DRaaS report coverage. Here, we look at companies in the Challengers quadrant. They include…


1. Acronis

Also known for its channel program and close work with Cloud Services Providers (CSPs), here’s a look at strengths and challenges, according to Gartner.

Strengths

  • Acronis has strong experience in the support of hybrid recovery configurations. Acronis’ run books are easy to build and are fully automated.
  • Acronis’ recovery testing is flexible and allows nondisruptive automated test activation and scheduling in a segregated environment.
  • Acronis received a high reference customer satisfaction score for service quality.

Cautions

  • Acronis has limited experience with managing configurations that exceed 200 server nodes.
  • In contrast to the automatic intracloud replication supported by some providers, Acronis’ clients have the optional ability to replicate from the protected client location to multiple Acronis sites. In the event of a major disruption at the primary Acronis service delivery data center, the client can orchestrate failover to the alternative data center. The clients can also request Acronis to assist with failovers at the alternative location. This approach has been taken to limit the operations’ impact across multiple Acronis data center targets.
  • Currently, Acronis’ regulatory compliance, in addition to Statements on Standards for Attestation Engagements (SSAE) No. 16, is limited to the Health Insurance Portability and Accountability Act (HIPAA) and Gramm-Leach-Bliley Act (GLBA).
  • Opportunities for improvement that were cited by Acronis reference customers include service cost-effectiveness and service contract flexibility.

ChannelE2E says: Acronis has been working with hundreds of cloud service providers (CSPs), and the company’s management team previously helped to launch the cloud services brokerage wave while building Parallels. Find Acronis partner program information here.


2. Recovery Point

Strengths

  • Recovery Point is well-positioned to support heterogeneous configurations that contain combinations of VMware vSphere, Microsoft Hyper-V and Open Virtual Format (OVF) VMs, as well as IBM AIX logical partitions (LPARs), IBM iSeries LPARs and mainframe z/VM, Linux on z Systems and z/OS LPARs. As such, it is one of only a few providers with years of experience supporting large complex data center configurations.
  • Recovery Point received high satisfaction scores from its reference customers for secure operations, service quality and quality of technical support. Some of this satisfaction is attributed to the fact that it does not oversubscribe its facility space and that the services are concurrently maintainable — allowing it to provide a 100% uptime guarantee without the need for maintenance window exceptions.
  • Recovery Point’s private network infrastructure functions as a national network hub with the ability to cross-connect inexpensively to more than 700 WAN providers.
  • The sales cycle is hands-on. It involves credentialed technicians and network assessments to help ensure a low cost of ownership, as well as POC implementations to prove the viability of a complex solution.

Cautions

  • Recovery Point designed its portal to provide customers ready access to all of the native analysis and reporting features available from the underlying software or hardware DRaaS enabling technologies — instead of providing consolidated views and functionality. Consequently, customer references did not rate the service portal very highly, including the portal attributes of simplicity, utility, and effectiveness in supporting service quality and costs.
  • Reference customers also found Recovery Point to be slightly behind larger and more established competitors with respect to service feature innovation.
  • Service availability is currently limited to the U.S.

ChannelE2E says: We’re not sure if Recovery Point has a traditional channel partner program, but the company does have strategic relationships with Equinix and Serius Computer Solutions, among others.


3. TierPoint

Strengths

  • TierPoint has many data protection/backup services available to accommodate customers’ needs — from the most basic on-site data survivability to much more robust, near-real-time SAN-based and host-based replication technologies. In addition, TierPoint can accommodate off-site tape rotation to third parties upon request.
  • The self-service option includes unlimited testing and failover capabilities.
  • The Cloud to Cloud recovery product allows customers the ability to run either full or selective DR testing as needed, without incurring an additional cost.
  • TierPoint received high marks from customer references for account management, having been in the business for 15 years and having continued to invest its expansion with 11 acquisitions in the past five years.

Cautions

  • Currently, TierPoint commits to having customers’ servers available to customers via the cloud portal within 15 minutes of failover request and initiation for up to 10 VMs and an additional 10 VMs every 15 minutes.
  • Improvement opportunities cited by TierPoint’s customer references include the effectiveness of the service onboarding process and service portal utility, simplicity and effectiveness for tracking both service delivery quality and ongoing service cost.
  • TierPoint’s experience with managing customer disaster declarations was more limited than that of several other providers in this Magic Quadrant.
  • Today, the TierPoint DRaaS solution is available only in the U.S.

ChannelE2E says: We’re not aware of a TierPoint partner program, but you can gain some clues about the company’s underlying technology by checking its partner page. We wonder if the service is actually built atop Carbonite EVault…


4. Verizon

Strengths

  • Verizon has a broad range of VM and related production data replication mechanisms.
  • Verizon’s Premise to Cloud DRaaS customers can burst as much additional CPU and RAM as they need, to support an actual disaster declaration, at no extra charge.
  • Verizon received a high overall reference customer satisfaction score for its support organization’s responsiveness, timeliness of service problem resolution and professional services quality.
  • has a large professional services organization with significant business continuity and IT DR project management and implementation experience.

Cautions

  • Verizon’s Premise to Cloud DRaaS customers typically have one test per year as part of the standard contract. However, customers can require that additional tests are supported as part of their DR contract with Verizon. It does not apply to the new cloud-to-cloud DRaaS service, in which customers can self-provision and self-test the DR environments.
  • Because of the demand for provider-managed services from the enterprise customers that Verizon serves, DRaaS is largely a provider-managed service. Use of management portal capabilities is generally limited to internal Verizon staff and available for customers using the new Verizon’s cloud-to-cloud DRaaS service.
  • Because Premise to Cloud DR is a provider-managed service, there is limited integration between Verizon’s DRaaS management system and the service customers’ IT management utilities; however, this is by design to maintain compliance and to allow the customers to retain full management accountability for their security environment.
  • Reference customers cited the need for Verizon to improve its operations security and end- user privacy management.

ChannelE2E says: Verizon has been mulling the potential sale of its cloud data centers, though we don’t know if that potential move has implications for the company’s DRaaS. Also, we don’t know if there’s a partner program for the service. Still, you can find Verizon DRaaS information here.


5. VMware

Strengths

  • VMware’s service pricing is straightforward and easy to understand.
    A range of technical support is provided by VMware, including 24/365 support for Severity 1 issues.
  • The length of a vCloud Air contract term can be as little as one month.
  • The vCloud Air service supports a broad level of regulatory compliance, including ISO 27001, SSAE 16 (SOC 1, SOC 2 and SOC 3), HIPAA, and
  • Health Information Technology for Economic and Clinical Health (HITECH) Act.

Cautions:

  • Because of its current support focus on just VMware environments, direct support does not exist for data center configurations that include Hyper-V, Xen, Kernel-based VM (KVM) or Open Virtualization Format (OVF).
  • However, VMware has partnered with RackWare to provide software for replication of either Hyper-V or nonvirtualized workloads into vCloud Air.
    Support for hybrid recovery configurations is limited.
  • To date, VMware has somewhat limited experience with supporting customers’ disaster declarations.
  • Reference customers cited that VMware’s service contracts could be more flexible.

ChannelE2E says: VMware continues to accelerate its overall channel partner program, and you can find more details about VMware’s DRaaS offerings here.

Continue to page 4 of 4 to see companies in the Leaders quadrant

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