Gartner Magic Quadrant DRaaS 2016 Report
Within the IT channel, disaster recovery as a service (DRaaS) has gone mainstream – particularly with MSPs that offer business continuity services.
Numerous cloud service providers (CSPs) offer DRaaS platforms to channel partners. But the options for channel partners and/or end-customers don’t end there. Gartner Inc. in June 2016 published its latest Magic Quadrant for Disaster Recovery as a Service (DRaaS).
Overall, the Gartner Magic Quadrant DRaaS report included 20 companies. The providers are organized into four quadrants:
- Niche Players
Here’s a look look at the DRaaS companies in each quadrant, along with their various strengths and cautions, according to Gartner.
Quadrant: Niche Players
1. Carbonite (EVault)
Carbonite acquired EVault to extend from the SMB cloud backup market into the midmarket DRaaS opportunity. As of mid-2016, the company was ramping up its partner program and preparing EVault enhancemens. Here’s a look a the Strengths and Cautions that Gartner memtioned:
- Guaranteed service tiers, with corresponding RTO- and RPO-based service-level targets, are available from Carbonite (EVault).
- Virtual CPU and storage capacity can be overprovisioned to 15% beyond the allocated capacity at no extra charge.
- Daily data integrity checking is performed by Carbonite (EVault’s) service management software.
- Carbonite (EVault’s) language support is the most extensive of all the providers in this Magic Quadrant.
- Because EVault Cloud Disaster Recovery is primarily provider-managed, few service manageability tools for customers are supported.
- Carbonite (EVault’s) operations control compliance with regulations, such as PCI, Federal Information Security Management Act (FISMA) and International Traffic in Arms Regulations (ITAR), is limited.
- Provider portal functionality for most service tiers (except for the one-hour SLA tier) is limited with Carbonite (EVault).
- Reference customers for Carbonite (EVault) cited a need for improvement in the areas of account management and professional services.
ChannelE2E says: Carbonite has a growing channel partner program. Find it here.
The strengths and challenges for Databarracks, according to Gartner, include…
- All Databarracks’ customers have a commercial account manager from the sales team, a technical account manager, and escalation paths to the Service Delivery Management team.
- Databarracks’ flexible compute and storage capacity management processes facilitate ease of resource bursting.
- Databarracks allows clients to test as many times as they want during a year without additional cost.
- Rapid failover times are supported by Databarracks for both virtual servers (15 minutes or less) and physical servers (30 minutes or less).
- Service delivery is geographically focused, and Databarracks currently serves only U.K. customers. It does support some customers’ international offices. Currently, all interfaces and documentation are provided in English only.
- Databarracks has limited experience with hybrid recovery configuration support. Additionally, it received a low customer reference score for support for both physical and virtual servers and systems.
- Databarracks is hesitant to provide proofs of concept (POCs) for prospects and, in addition, requires payment upfront for onboarding new client projects.
- Databarracks requires that any resources used above the reservation are paid for on a pay- as-you-go basis of five-minute increments.
ChannelE2E says: Although we haven’t communicated directly with Databarracks, we found partner program information here.
3. Evolve IP
Evolve IP strengths and cautions mentioned by Gartner included…
- Evolve IP’s hosting centers are major Tier 4 data centers. Customers can connect via Evolve IP’s provided network, Customer Cross Connect, Public Internet, Public Internet with VPN and Evolve IP’s internet bonding option, Cloud Connect.
- Customers have 100% self-service management visibility over their image replication and failovers from either VMware- or Hyper-V-based VMs, as well as Windows and Linux physical servers and Veeam.
- The Evolve IP operations team runs daily sandbox failover tests to ensure that customer systems can be correctly activated and are fully functional following a failover.
- Evolve IP’s portfolio extends beyond DRaaS, so it may be of interest to clients looking for one cloud provider across servers, storage, desktops, communications and networks.
- Service delivery is geographically focused, and Evolve IP currently has revenue exclusively in the North American market. Currently, all interfaces and documentation are provided in English only.
- Evolve IP has limited experience with hybrid recovery configuration support.
- An Evolve IP solution would require additional replication customization if a customer wishes to replicate an existing EMC SAN at the storage level.
- The opportunities for service improvement cited by some Evolve IP reference customers include service cost-effectiveness, onboarding process and problem resolution timeliness.
ChannelE2E says: We heard from Evolve IP pretty regularly, and you can find partner program information here.
4. Peak 10
Peak 10 strengths and cautions, as determined by Gartner, include…
- Peak 10’s data centers and cloud infrastructure have been certified for PCI DSS Version 2.0 Level 1 and HIPAA compliance.
- Peak 10 prospects can review any and all facility and operations audit results under a nondisclosure agreement and through a controlled portal.
- Customers of Peak 10 can configure multiple virtual protection groups at multiple data centers.
- A wide range of supporting security services are available to Peak 10’s customers, ranging from basic firewalling to a managed compliance bundle.
- Although service delivery is expanding nationwide, the majority of Peak 10’s production customers are located in the eastern half of the United States.
- Peak 10 does not currently support unlimited usage of its cloud service. Cloud usage is limited to recovery exercising and post-declaration recovery operations.
- Opportunities for improvement that were cited by reference customers include service innovation, service cost-effectiveness and breadth of its professional services quality.
ChannelE2E says: Find Peak 10 partner program information here.