Artificial Intelligence (AI) technology for IT Service Management (ITSM), help desks, MSP businesses, and cybersecurity automation.

Mindtree Acquires NxT Digital Business

IT consulting firm Mindtree is acquiring NxT Digital Business, a cloud-based Internet of Things (IoT) and artificial intelligence platform.

Can Every Employee Become a Citizen Developer?

There are four key principles to consider when determining how a citizen developer framework might impact your organization and employees.

Top 8 Benefits of Using RPA for Your Projects

RPA (robotic process automation) allows businesses to streamline processes, reduce the chances and impact of error, and more.

Ingram Micro Distributes UiPath RPA Automation Software Worldwide

Ingram Micro-UiPath global distribution relationship may unlock RPA (robotic process automation) opportunities for channel partners & MSPs of all sizes.

IBM Acquires Business Automation Software Provider myInvenio

IBM acquires business automation software provider myInvenio as part of hybrid-cloud hyperautomation software strategy.

ServiceNow Acquires RPA Software Provider Intellibot

ServiceNow acquires Intellibot. MSPs running NOW platform gain robotic process automation (RPA) for IT service management (ITSM) & workflow automation.

ServiceNow Quebec Release Adds Low-Code, AI Capabilities

ServiceNow’s latest version of its Now Platform, called Quebec, expands native AI capabilities and adds new low-code app development tools.

TeamViewer Acquires AR Software Provider Upskill

TeamViewer is expanding its North American presence and augmenting its technological reach with the acquisition of Upskill.

ThoughtWorks Acquires ML, Data Science Consultancy Fourkind

Global software consultancy ThoughtWorks, backed by private equity firm Apax Partners, acquires Fourkind for machine learning, data science, strategy, design & engineering expertise.

Help Desk Ticketing Software: AI Meets Slack, Zendesk

HappyFox’s new Assist AI leverages artificial intelligence to help IT and HR teams auto-resolve user questions and manage support via Slack.