Artificial Intelligence (AI) technology for IT Service Management (ITSM), help desks, MSP businesses, and cybersecurity automation.

Helpdesk M&A: SupportLogic Acquires Emtropy Labs for AI-Enabled Support Analytics

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The addition of Emtropy Labs will increase SupportLogic’s automatic QA expertise by leveraging Emtropy’s bespoke AI models.

AI M&A: HPE Acquires Pachyderm for ML Pipeline Expertise

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Hewlett Packard Enterprise (HPE) has acquired open source machine learning (ML) pipeline automation startup Pachyderm.

IT Services M&A: Investment Firm Blackstone Acquires R Systems

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U.S. investment firm Blackstone acquires 52% of R Systems International, an IT services firm with artificial intelligence (AI) & Robotic Process Automation (RPA) capabilities.

M&A List: 20 Robotic Process Automation (RPA) Software Mergers and Acquisitions

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Buyers, sellers & private equity investors in the robotic process automation (RPA) software market. M&A deals involving Salesforce, ServiceNow, Microsoft, Automation Anywhere, UiPath and more.

M&A List: 10 ServiceNow Acquisitions Extend Beyond ITSM Software

A list of ServiceNow acquisitions spanning observability, log management, robotic process automation (RPA), chatbots, security operations & more.

Artificial Intelligence: Ethics, Regulations, Policies & Privacy Issues Explained

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Should artificial intelligence & facial recognition technology be regulated? Here are AI perspectives from Amazon, Apple, Google, IBM, Microsoft, the United States, European Union & more.

Salesforce Acquires; Slack Bot Automates Sales Team Tasks

Credit: Getty Images automates sales team tasks across Salesforce CRM & Slack, but will support for Salesforce rival Microsoft Teams continue?

Deloitte Acquires AWS Cloud, Databricks AI Consultancy Intellify

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Deloitte continues to buy cloud consultancies that have artificial intelligence (AI), data and machine learning (ML) expertise.

Alphabet-Owned Intrinsic Acquires Robots-as-a-Service Company Vicarious

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Intrinsic, which is owned by Google parent Alphabet, has acquired Vicarious for robots-as-a-service (RaaS) capabilities.

Accenture Acquires Big Data and Analytics Firm Ergo

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Accenture has acquired Ergo, an Argentina-based firm that specializes in big data, analytics and artificial intelligence (AI).