Einstein Bots and Salesforce Service Cloud: Automated Help Desks?
New Einstein Bots for Salesforce Service Cloud reinforce the growing automation of IT service desks and help desks.
Faronics Launches Google Chromebook Management Tool
Faronics launches mobile device management (MDM) for Google Chromebooks. Will MSPs — particularly those in the K-12 and higher education vertical — plug in?
MSP Acquisition: NexusTek Buys Zumasys Cloud Hosting Units
NexusTek acquires the cloud hosting, infrastructure, and managed service business units of Orange County, California’s Zumasys.
MSP Software Companies Buying Up Security Technology Firms
SolarWinds acquires Trusted Metrics, reinforcing the MSP software industry’s deeper move into security operations center (SOC), threat management and managed cybersecurity options. Here are the latest moves from rivals ConnectWise, Continuum, Datto, Kaseya & more.
GroundWork Unified Monitoring Extends to Microsoft Azure Cloud
GroundWork Open Source’s Monitor 7.2.1 release addresses Microsoft Azure cloud, network discovery and monitoring capabilities.
New Axcient-eFolder Leader Doubles Down on MSPs
Axcient-eFolder President Eric White is now leading the MSP-centric business continuity and data protection software provider. CEO Matt Nachtrab has stepped down to focus on an MSP that he launched more than a decade ago.
SkyKick Cloud Backup Supports Microsoft Office 365 Teams
SkyKick extends Office 365 cloud backup and recovery to support Microsoft Teams. But competition for SaaS backup services continues to intensify.
Atera RMM, PSA for MSPs Gains Live Chat Capabilities
Atera extends cloud-based PSA (professional services automation) and RMM (remote monitoring and management) platform for MSPs with Live Chat capabilities. Are chatbots next?