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Talent

ChannelE2E offers news on talent recruitment, hiring, mentoring and retention for CSPs, MSPs, VARs, ISVs and partners in the IT channel.

5 Channel Partner Updates: Tuesday 16 July 2019

Today’s channel partner news involves Amy Kardel, AT&T, BitTitan, CompTIA, Gerwai Todd, PrestoTech, Riverbed Aternity, Triafy MSP automation & more.

MSP Investment: Right Hand Technology Group Gains Stakeholder, President

Right Hand Technology Group, a Top 100 Vertical Market MSP, gains new investor and executive team member Josh Wilhelm as president.

Huawei Layoffs 2019: U.S. Job Cuts Hit Futurewei Staff

Huawei layoffs may impact U.S. employees at Futurewei Technologies, as battle between U.S. government & China technology technology company continues.

New Accenture CEO Julie Sweet: Five Things to Know

Accenture’s Julie Sweet shifts from North American CEO to Global CEO at the IT consulting & professional services company. Here are five things to know about Sweet.

MJ Shoer’s New Gig

MJ Shoer launches consulting business to assist MSPs & channel organizations with partner programs, Microsoft Office 365 optimization, cybersecurity, vCTO & more.

Labor Shortage: How to Retain Employees With Phantom Stock Plans

How can your business reduce staff turnover and boost employee retention rates during the labor shortage? A phantom stock plan is one option, GEM Strategy asserts.

Stop Trying To Replace Customer Support Agents With Chatbots

Customer service organizations, help desks & IT service desks seek to replace human agents with chatbots. Instead, Forrester recommends this approach.

Carbonite Hires Chief Revenue Officer; Promotes MSP-Centric Channel Chief

Carbonite hires Citrix veteran Craig Stilwell as CRO; promotes Webroot’s Charlie Tomeo to VP of channel sales for entire data protection & cybersecurity company.

Office Depot Shakes Up CompuCom; Names President of IT Services Business

Office Depot shakes up CompuCom. Accenture & Avanade veteran Mick Slattery succeeds Greg Hoogerland as president of struggling MSP & IT services business unit.

SKOUT Cybersecurity Hires Datto Veteran Mike Hanauer for MSP Push

SKOUT Cybersecurity hires Datto veteran Mike Hanauer to drive MSP (managed IT services provider) relationships that engage small & midsize customer engagements.