Line Between Help Desks, Analytics Disappearing
Analytics and machine learning systems are set to transform help desks, NOCs (network operation centers) and IT management. Just ask Zendesk and BIME.
PSA Becomes Services Resource Planning
Back around 2013, I suggested that the standalone markets for PSA (professional services automation) and RMM (remote monitoring and management) software had ended. The market, I theorized, was transforming into a total business management (TBM) play. I think I was at least half-right. The part I missed? PSA has also evolved toward so-called Services Resource […]