"Paul Azad" Posts

MSP Help Desks: How to Manage Service Requests and Ticket Process

How should MSPs manage service requests and the process of doing the tickets? ServiceTree founder Paul Azad offers these MSP service desk tips.

Running a Successful Remote Team

How can MSPs keep service desk technicians productive while working from home (WFH)? ServiceTree CONNECT founder Paul Azad recommends these metrics & tips.

Choosing the Best Ticketing PSA Software for Your MSP

Finding the best PSA depends on a number of different factors. Importantly, the best PSA for your company will depend on your MSP, according to ServiceTree.