"Omni-Channel" Posts

Enghouse Systems Acquires Cloud Contact, Help Desk Software Company Altitude

Enghouse Systems acquires Altitude Software, which develops omnichannel contact center solutions for customer service, help desk, collections, telesales & survey tasks.

MSP Sales Script: Stop Selling Predictable Costs. Do This Instead

Any seasoned MSP knows the old managed services sales pitch: Sell customers on predictable costs & service levels. Now, it’s time to change your tune.