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"Network Operations Center" Posts

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GreatAmerica Expanding Master MSP Sales, Help Desk Services for Partners

GreatAmerica Financial Services is doubling down on its Collabrance business, assisting channel partners & MSPs with help desk, NOC & sales support.

Continuum Accelerates Global MSP Platform Strategy

Continuum Chief Revenue Officer Robert Kocis describes how the MSP platform company will serve more partners in Europe and Australia.

NOCs Pave Way for SOCs (Security Operations Centers)

NOCs (network operations centers) remain vital to MSPs. But the next monitoring wave — involving Security Operations Centers (SOCs) — is building quickly.

Coffee Thursday

5 Channel Partner Updates: 28 July 2016

Updates involving Acalvio, Avnet, CompTIA, IoT, ConnectWise, Continuum, Datto, GMS Live Expert, Inbay, Jabra, Live Virtual Help Desk, SonicWall & Sophos.

Four Ways NOCs Increase MSP Profit Margins

Network operations centers (NOCs) can scale your managed services provider (MSP) business and associated profits. Continuum explains how.

Live Virtual Help Desk: Mike Byrne’s Next Moves

From help desk services to network operations center (NOC) support, Mike Byrne describes how Live Virtual Help Desk (LiveVHD) will scale with MSPs.

Coffee Monday

5 Channel Partner Updates: 8 Feb 2016

Today’s updates involve Autotask, Bomgar, SolarWinds N-able, Docker management, WhiteSource, Continuum, MSP acquisitions & much more.

help desk

GMS Live Expert Hires AVG, LPI Veteran for MSP Push

GMS Live Expert, the help desk and network operations center (NOC) provider, has hired Danny Obaseki to drive MSP engagements.

Analytics Charts Graphs

Line Between Help Desks, Analytics Disappearing

Analytics and machine learning systems are set to transform help desks, NOCs (network operation centers) and IT management. Just ask Zendesk and BIME.

Coffee Friday

5 Channel Observations: 25 Sept 2015

Today’s update for VARs, MSPs & CSPs involves CenturyLink & Egnyte on cloud file sync; Spiceworks’ Free IT HelpDesk; new PSA from Krow; and NOC peer groups.