GreatAmerica Expanding Master MSP Sales, Help Desk Services for Partners
GreatAmerica Financial Services is doubling down on its Collabrance business, assisting channel partners & MSPs with help desk, NOC & sales support.
Continuum Accelerates Global MSP Platform Strategy
Continuum Chief Revenue Officer Robert Kocis describes how the MSP platform company will serve more partners in Europe and Australia.
NOCs Pave Way for SOCs (Security Operations Centers)
NOCs (network operations centers) remain vital to MSPs. But the next monitoring wave — involving Security Operations Centers (SOCs) — is building quickly.
5 Channel Partner Updates: 28 July 2016
Updates involving Acalvio, Avnet, CompTIA, IoT, ConnectWise, Continuum, Datto, GMS Live Expert, Inbay, Jabra, Live Virtual Help Desk, SonicWall & Sophos.
Four Ways NOCs Increase MSP Profit Margins
Network operations centers (NOCs) can scale your managed services provider (MSP) business and associated profits. Continuum explains how.
Live Virtual Help Desk: Mike Byrne’s Next Moves
From help desk services to network operations center (NOC) support, Mike Byrne describes how Live Virtual Help Desk (LiveVHD) will scale with MSPs.
5 Channel Partner Updates: 8 Feb 2016
Today’s updates involve Autotask, Bomgar, SolarWinds N-able, Docker management, WhiteSource, Continuum, MSP acquisitions & much more.
GMS Live Expert Hires AVG, LPI Veteran for MSP Push
GMS Live Expert, the help desk and network operations center (NOC) provider, has hired Danny Obaseki to drive MSP engagements.
Line Between Help Desks, Analytics Disappearing
Analytics and machine learning systems are set to transform help desks, NOCs (network operation centers) and IT management. Just ask Zendesk and BIME.
5 Channel Observations: 25 Sept 2015
Today’s update for VARs, MSPs & CSPs involves CenturyLink & Egnyte on cloud file sync; Spiceworks’ Free IT HelpDesk; new PSA from Krow; and NOC peer groups.