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"Key Performance Indicators" Posts

The Next MSP Playbooks, Service Catalogs and Cloud KPIs Explained

New MSP playbooks & pre-built service catalogs are arriving now. But cloud-first MSPs must also update their KPIs (key performance indicators). Here’s why.

Small Business KPI Dashboards: FreshLime Buys Dasheroo

FreshLime has acquired Dasheroo, a cloud-based platform that builds KPI (key performance indicator) dashboards for SMBs (small and midsize businesses).

I Don’t Know Our Company’s Cash Flow (And That’s OK)

Roughly half of small businesses ignore KPIs. And within the halls of our company, I must confess: I don’t know our specific cash flow KPIs. But that’s ok.

10 KPIs for Your Small Business Sales Dashboard

Which KPIs (key performance indicators) are most important for sales team success? Here are 10 of them. Plus KPI tips for MSPs, CSPs and VARs.

Why It’s Time to Shift to Real-Time KPIs

Small & midsize businesses (SMBs) that monitor real-time Key Performance Indicators (KPIs) are twice as successful as those that don’t. Are MSPs keeping up?

Oops: Half of Small Businesses Ignore KPIs

What key performance indicators (KPIs) do most small businesses leverage most? In 49% of cases, the answer is “nothing” — and that undermines performance.

ITIL Methodologies: 3 Benefits for Managed Services Providers

ITIL stands for Information Technology Infrastructure Library. And it has clear benefits for managed services providers (MSPs). ConnectWise explains why.

Heartbeat

10 Managed Services KPIs for VARs and MSPs

Leverage these business and financial KPIs (key performance indicators) to track and maximize the performance & valuation of your IT services business.

Coffee Thursday

5 Channel Partner Updates: 5 Nov 2015

Today’s updates involve 3 KPIs for MSPs; Dropbox’s challenge; former Microsoft channel guru heads to analytics world; Microsoft Azure meets Red Hat & more.