IT Services Delivery: How to Measure Employee Experience
Every digital consumer project puts CX at the heart of solution design. Why should it be different for employees working for these companies?
How Legacy Technology Undermines Cybersecurity
MSPs that support old software, aging PCs & other legacy technology for customers face heightened cybersecurity risks, NinjaRMM research finds.
Top 3 Questions to Ask an ITSM Service Provider Before You Buy
If you’re looking for an ITSM service provider for your MSP, then ask every provider you contact these three key questions.
How ITSM Software Supports MSP Success
It’s paramount for MSPs to reimagine the ways IT service management (ITSM) software can be used to best serve their unique needs.
Cadalys ITSM for Salesforce AppExchange Launches
Cadalys launches Salesforce-native ITSM application vs ServiceNow. Plus: How CRM, ITSM, RMM & PSA converge via Salesforce cloud.
Freshworks CRM, ITSM Growth: IPO Coming?
Freshworks surpasses $300M in annual recurring revenue (ARR). Cloud CRM & IT service management (ITSM) software company may be eying IPO.