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"ITSM" Posts

Accenture, ServiceNow Bolster ITSM Partnership

Accenture forms ServiceNow business group to help customers accelerate digital transformations, workflow automations & IT service management (ITSM) initiatives.

Atlassian Acquires Mindville: ITSM, Asset Management vs ServiceNow

Atlassian ($TEAM) acquires Mindville, uniting IT service management (ITSM), asset management & workflow automation vs. ServiceNow ($NOW).

ServiceNow Pursues Banking, Telecom Verticals; Deloitte and Accenture Assist

ServiceNow partners with Deloitte & Accenture for banking & telecom workflow automation solutions. Healthcare, manufacturing, media & technology are next.

Stop Trying To Replace Customer Support Agents With Chatbots

Customer service organizations, help desks & IT service desks seek to replace human agents with chatbots. Instead, Forrester recommends this approach.

Amazon Alexa Automating IT Service Management (ITSM), Help Desks?

Amazon re:MARs 2019 conference: How Amazon Alexa, artificial intelligence (AI), machine learning, automation & partners may reshape ITSM, help desks & business technology.

Moveworks Funding: Artificial Intelligence for ITSM, Help Desk Automation

Moveworks, a cloud-based artificial intelligence (AI) solution, automates IT service management (ITSM) & help desk tasks like provisioning applications, resetting passwords, unlocking accounts, managing email lists & more.

Customer People

Customer Service Agents Need Modern Workspaces

As artificial intelligence (AI) increasingly automates routine tasks, here’s how to empower customer service agents going forward, Forrester Research asserts.

CompassMSP Acquires Another Florida-based MSP

CompassMSP makes second MSP acquisition of 2019, buying Miami-based Dynamic Media Technologies — dba IT Support Miami (ITSM).

Horizon Future Look 2

The Future of IT Service Management (ITSM)

IT service management (ITSM) employees gain confidence in cloud services, but remain concerned about these items, ManageEngine & ITSM.tools survey finds.

Coffee Friday

5 Channel Observations: 2 Oct 2015

Today’s updates involve a rumored big data move at ChannelEyes; a new LabTech partnership; help desk platform questions you gotta ask; and plenty more.