"ITSM" Posts

Digital Transformation Powered by IT Service Management

Here are four ways IT service management (ITSM) can power digital transformation for MSPs and their end-customers.

IT Services Delivery: How to Measure Employee Experience

Every digital consumer project puts CX at the heart of solution design. Why should it be different for employees working for these companies?

How Legacy Technology Undermines Cybersecurity

MSPs that support old software, aging PCs & other legacy technology for customers face heightened cybersecurity risks, NinjaRMM research finds.

Top 3 Questions to Ask an ITSM Service Provider Before You Buy

If you’re looking for an ITSM service provider for your MSP, then ask every provider you contact these three key questions.

The Evolving Face of ESM

There is fierce competition in providing non-IT workflows/workspaces, IT help desk work and even what is considered “core ITSM” itself.

How ITSM Software Supports MSP Success

It’s paramount for MSPs to reimagine the ways IT service management (ITSM) software can be used to best serve their unique needs.

PSA Vs. ITSM Vs. ESM: Part 1—What Do They Do?

A closer look at professional services automation (PSA), IT service management (ITSM) & enterprise service management (ESM) considerations for MSPs.

Cadalys ITSM for Salesforce AppExchange Launches

Cadalys launches Salesforce-native ITSM application vs ServiceNow. Plus: How CRM, ITSM, RMM & PSA converge via Salesforce cloud.

Freshworks CRM, ITSM Growth: IPO Coming?

Freshworks surpasses $300M in annual recurring revenue (ARR). Cloud CRM & IT service management (ITSM) software company may be eying IPO.

Accenture, ServiceNow Bolster ITSM Partnership

Accenture forms ServiceNow business group to help customers accelerate digital transformations, workflow automations & IT service management (ITSM) initiatives.