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"ITIL" Posts

MSPs In the Legal Vertical: Alphaserve Doubles Down On Law Firms

Alphaserve Technologies has reengineered its managed IT services platform to scale across large, midsize and small legal firms.

ITIL Methodologies: 3 Benefits for Managed Services Providers

ITIL stands for Information Technology Infrastructure Library. And it has clear benefits for managed services providers (MSPs). ConnectWise explains why.

help desk

How Should A Help Desk Use the ITIL Framework?

How VARs, MSPs & IT service providers can align their help desk strategies & best practices with the ITL framework. Advice from ConnectWise’s Craig Fulton.