"IT Service Management" Posts

Coffee Friday

5 Channel Observations: 2 Oct 2015

Today’s updates involve a rumored big data move at ChannelEyes; a new LabTech partnership; help desk platform questions you gotta ask; and plenty more.

Coffee Tuesday

5 Channel Partner Observations: 22 Sept 2015

Good morning, channel partners. Here are five technology observations, insights, chatter, news and gossip to start your day for Tuesday, Sept. 22, 2015. Actually, today’s update involves 14 items for VARs, managed services providers, cloud services providers and total service providers (TSPs) to sip on. 14. Where AVG Investors Are Heading Next: Several former executives […]


NOC Tools for AWS Management

Several NOC (network operations center) companies monitor Amazon Web Services (AWS) for customers. But now, more and more NOC-oriented tools are emerging — potentially allowing anyone to more effectively tackle AWS management. A recent example involves Cloudnexa’s vNOC cloud management platform, which has turned some heads in recent months. The platform includes six modules: Dashboard — […]

An IT Service Desk for Millennials

In the ultra-crowded world of IT help desks and service management software, Freshdesk in mid-2015 raised another $50 million to better serve — wait for it — the millennial crowd. I’m always skeptical when a tech company says it caters to millennials. It often sounds like a publicity stunt — especially when a company can’t afford […]

Top 10

10 Things Your Customers (Truly) Want

You claim you’re a trusted advisor and virtual CIO to your customers. But what if customers wanted something completely different from the services you’re marketing and selling? Or more precisely: What if you could peek at a list of the top 10 capabilities (or top 10 managed IT services) that customers actually want from you? Glad […]