Stop Trying To Replace Customer Support Agents With Chatbots
Customer service organizations, help desks & IT service desks seek to replace human agents with chatbots. Instead, Forrester recommends this approach.
Amazon Alexa Automating IT Service Management (ITSM), Help Desks?
Amazon re:MARs 2019 conference: How Amazon Alexa, artificial intelligence (AI), machine learning, automation & partners may reshape ITSM, help desks & business technology.
Moveworks Funding: Artificial Intelligence for ITSM, Help Desk Automation
Moveworks, a cloud-based artificial intelligence (AI) solution, automates IT service management (ITSM) & help desk tasks like provisioning applications, resetting passwords, unlocking accounts, managing email lists & more.
Customer Service Agents Need Modern Workspaces
As artificial intelligence (AI) increasingly automates routine tasks, here’s how to empower customer service agents going forward, Forrester Research asserts.
Enterprise Vision Technologies Acquires ServiceNow Partner Zefflin Systems
Enterprise Vision Technologies (EVT) acquires ServiceNow and Red Hat partner Zefflin Systems. Multiple ServiceNow IT service management (ITSM) partners purchased in recent months.
Atlassian Acquires OpsGenie; Counters ServiceNow
Atlassian is acquiring OpsGenie for $295 million, potentially setting the stage for competition against ServiceNow in the IT service management (ITSM) and incident response software markets.
Three Steps to Improve Your IT Service Metrics
The services that IT teams provide can be measured in incredibly precise ways, which can be both a blessing and a curse. Here’s how to get it right.
5 Channel Partner Programs: 3 June 2016
Today’s updates involve Nutanix, Lenovo, Qlik, Zerto, CSC, VMware, HP Enterprise, independenceIT, ServiceNow, Kaspersky Lab, Apache Spark, ViaWest & more.
5 Channel Observations: 2 Oct 2015
Today’s updates involve a rumored big data move at ChannelEyes; a new LabTech partnership; help desk platform questions you gotta ask; and plenty more.
5 Channel Partner Observations: 22 Sept 2015
Good morning, channel partners. Here are five technology observations, insights, chatter, news and gossip to start your day for Tuesday, Sept. 22, 2015. Actually, today’s update involves 14 items for VARs, managed services providers, cloud services providers and total service providers (TSPs) to sip on. 14. Where AVG Investors Are Heading Next: Several former executives […]