"Helpdesk" Posts

An IT Service Desk for Millennials

In the ultra-crowded world of IT help desks and service management software, Freshdesk in mid-2015 raised another $50 million to better serve — wait for it — the millennial crowd. I’m always skeptical when a tech company says it caters to millennials. It often sounds like a publicity stunt — especially when a company can’t afford […]