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"Help Desk" Posts

GMS Live Expert: Kaseya Help Desk Deal for MSPs (And More)

GMS Live Expert and Kaseya integrate NOC and help desk services for MSPs. It’s part of a bigger GMS Live Expert strategy.

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GreatAmerica Expanding Master MSP Sales, Help Desk Services for Partners

GreatAmerica Financial Services is doubling down on its Collabrance business, assisting channel partners & MSPs with help desk, NOC & sales support.

Analytics Charts Graphs

Line Between Help Desks, Analytics Disappearing

Analytics and machine learning systems are set to transform help desks, NOCs (network operation centers) and IT management. Just ask Zendesk and BIME.

Coffee Friday

5 Channel Observations: 2 Oct 2015

Today’s updates involve a rumored big data move at ChannelEyes; a new LabTech partnership; help desk platform questions you gotta ask; and plenty more.

Wizard of Oz

What Scares IT Help Desks? (Here’s 3 Clues)

It’s never been a more challenging time to build out an IT service desk/help desk. On the one upside, the tools are improving rapidly. On the downside, customer preferences — like phone, chat, social or email support — vary greatly. Supporting all that technology can be daunting. Even worse: Supporting three generations of users — Millennials, GenX […]