Robotic Process Automation and Customer Service: Secrets to RPA Success
Robotic process automation (RPA) offloads repeatable tasks from agents. Here’s how to succeed with RPA, according to Forrester Research.
Google Cloud Platform: What’s In It for Partners, ISVs and MSPs?
What makes Google Cloud Platform (GCP) a compelling public cloud partner alternative vs. Amazon Web Services (AWS) & Microsoft Azure? Forrester Research provides some answers.
How Google’s Parent and Microsoft Are Transforming Cybersecurity
Chronicle’s Backstory (from Google parent Alphabet) & Microsoft Azure Sentinel are cloud-based security analytics tools that address SOC team challenges. Here’s why.
6 KPIs and Metrics for B2B Marketers
Chief marketing officers (CMOs) and their team members can use these six categories of metrics to measure and analyze B2B marketing program performance, Forrester Research says.
Incident Management: Safety-Critical Practices Are On The Rise
As incident costs and risks increase, so does the need for fast, coordinated response. Forrester Research explains the associated trends.