"Field Service Management" Posts

Mark Cattini’s Third Big Exit: Salesforce Acquires ClickSoftware for $1.35B

Salesforce acquires field service management provider ClickSoftware for $1.35 billion. ClickSoftware CEO Mark Cattini’s earlier exits include Autotask & MapInfo.

Field Service Metrics, KPIs That Mean Business

Access to the right product, customer and contract information on the first visit is vital to the field engineer to complete the repair. Capgemini explains.

How Field Service Leads the Charge for Improved Customer Experience

Yesterday’s “service as an afterthought” mentality has given way to “service as a differentiator and revenue generator” mantra. Capgemini explains.