SolarWinds MSP Reinforces Dual RMM Commitment (And More)
SolarWinds MSP executives want to emphasize continued R&D commitments to two remote monitoring and management (RMM) software platforms. But that’s not all.
Atlassian JIRA Service Desk: Zendesk Alternative?
Atlassian’s JIRA Service Desk upgrades set the stage for more competition vs. ZenDesk, Desk.com, ServiceNow & more. Which will IT service providers choose?
5 Channel Partner Updates: 16 Nov 2015
Today’s update involves Meg Whitman’s next move; Ingram Micro’s big show; what comes after HaaS; a Salesforce.com service desk; & a key RMM partner program.
Can Salesforce.com Dominate IT Help Desks?
In a world saturated with IT help desks, Salesforce.com is striving to build and promote a better mousetrap. It’s called Desk.com Business Plus ($125 per user per month) — an all-in-one customer support app designed for small and midsize businesses. Unveiled in late June/early July, the latest Desk.com offering features: Customer Health Monitor: Which helps service desks […]