CX Consulting Acquisition: Avtex Buys CPI’s Assets
Avtex acquires Communications Products Inc. (CPI), an Indiana-based contact center and communication solutions provider.
Investing in Employee Experience: Is There An ROI?
Will investing in employee experience pay off in better customer experiences or improved business performance? Avanade offers perspectives.
Accenture Acquires Two Firms for Big Data, Customer Experience Push
Accenture (ACN) acquires Search Technologies for big data analytics & Brand Learning for customer experience (CX) know-how, the global integrator confirms.
Building A Better Customer Experience Through APIs: Brick By Brick
User-centric companies & social networks like Salesforce, Facebook, Amazon, and Netflix make existing services accessible through APIs, to great success.
There’s More To Service Design Than You Think You Know
It raises a huge red flag when an organization puts the onus onto the user for not being able to properly navigate a service. Forrester Research explains.
How To Launch Customer Obsession
Your business can master customer obsession more easily if you understand where you are starting from. Forrester Research’s Shar VanBoskirk explains.