Rethink Service in Your Customer Experience
Service needs to evolve to be faster, more agile, timely and relevant to deliver better customer experience and drive growth.
Customer Service Technologies Are Variably Effective: Know Your Options
The COVID-19 pandemic underscored the importance and the shortcomings of customer service technologies and showed how automation can help.
Digital Transformation for Customer Service: 4 Tips to Follow
Moving customer service operations to digital can improve customer experience and boost key success metrics. Forrester’s Kate Leggett explains.
Accenture Acquires Adobe Partner Kaplan
Accenture acquires Kaplan, an Adobe partner with customer relationship management expertise.