"Customer Experience" Posts

The Great Customer Resignation

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Like our employees, our customers are looking for meaning in their relationships with businesses, as David Brock explains.

7 Key Customer Experience (CX) Metrics to Monitor

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These seven customer experience (CX) metrics can help you predict overall customer loyalty — or lack of loyalty.

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2022 IT Forecast: 5 Tech Predictions for the New Year

If you’re pondering what 2022 has in store, Stratosphere Networks has some predictions from industry experts to guide your efforts.

Avaya Invests in Digital ID Platform Journey.ai

Avaya has made a strategic investment in Journey.ai, a digital trusted identity platform to improve security and privacy of CCaaS.

Measure Three Types of Customer Experience Metrics

An effective CX measurement program can determine whether your organization is delivering experiences that drive business results.

Focus on the Customer, Not the Cost!

Don’t let your customers buy based on price or on TCO. Focus on the total business results, and the business outcomes for customers.

Customer Experience (CX): How to Measure Company Devotees

Customer experience (CX) professionals must develop a model that ties how well each customer grouping fits their value proposition and how much money that good fit means to the business, Forrester Research asserts.

CX Consulting Acquisition: Avtex Buys CPI’s Assets

Avtex acquires Communications Products Inc. (CPI), an Indiana-based contact center and communication solutions provider.

Wipro Digital Acquires Customer Experience Firm Rational Interaction

Indian IT outsourcing & consulting giant Wipro acquires Rational Interaction, a Seattle-based full-service digital customer experience (CX) company, for $52 million.

Genpact Acquires Digital Consultancy Rightpoint

Genpact, a global professional services firm, acquires Chicago-based digital consultancy Rightpoint.