Customer Experience (CX): How to Measure Company Devotees
Customer experience (CX) professionals must develop a model that ties how well each customer grouping fits their value proposition and how much money that good fit means to the business, Forrester Research asserts.
CX Consulting Acquisition: Avtex Buys CPI’s Assets
Avtex acquires Communications Products Inc. (CPI), an Indiana-based contact center and communication solutions provider.
Genpact Acquires Digital Consultancy Rightpoint
Genpact, a global professional services firm, acquires Chicago-based digital consultancy Rightpoint.
Investing in Employee Experience: Is There An ROI?
Will investing in employee experience pay off in better customer experiences or improved business performance? Avanade offers perspectives.
Building A Better Customer Experience Through APIs: Brick By Brick
User-centric companies & social networks like Salesforce, Facebook, Amazon, and Netflix make existing services accessible through APIs, to great success.
There’s More To Service Design Than You Think You Know
It raises a huge red flag when an organization puts the onus onto the user for not being able to properly navigate a service. Forrester Research explains.