Measure Three Types of Customer Experience Metrics
An effective CX measurement program can determine whether your organization is delivering experiences that drive business results.
Focus on the Customer, Not the Cost!
Don’t let your customers buy based on price or on TCO. Focus on the total business results, and the business outcomes for customers.
Customer Experience (CX): How to Measure Company Devotees
Customer experience (CX) professionals must develop a model that ties how well each customer grouping fits their value proposition and how much money that good fit means to the business, Forrester Research asserts.
CX Consulting Acquisition: Avtex Buys CPI’s Assets
Avtex acquires Communications Products Inc. (CPI), an Indiana-based contact center and communication solutions provider.
Genpact Acquires Digital Consultancy Rightpoint
Genpact, a global professional services firm, acquires Chicago-based digital consultancy Rightpoint.
Investing in Employee Experience: Is There An ROI?
Will investing in employee experience pay off in better customer experiences or improved business performance? Avanade offers perspectives.
Building A Better Customer Experience Through APIs: Brick By Brick
User-centric companies & social networks like Salesforce, Facebook, Amazon, and Netflix make existing services accessible through APIs, to great success.