"Customer Experience" Posts

Measure Three Types of Customer Experience Metrics

An effective CX measurement program can determine whether your organization is delivering experiences that drive business results.

Focus on the Customer, Not the Cost!

Don’t let your customers buy based on price or on TCO. Focus on the total business results, and the business outcomes for customers.

Customer Experience (CX): How to Measure Company Devotees

Customer experience (CX) professionals must develop a model that ties how well each customer grouping fits their value proposition and how much money that good fit means to the business, Forrester Research asserts.

CX Consulting Acquisition: Avtex Buys CPI’s Assets

Avtex acquires Communications Products Inc. (CPI), an Indiana-based contact center and communication solutions provider.

Wipro Digital Acquires Customer Experience Firm Rational Interaction

Indian IT outsourcing & consulting giant Wipro acquires Rational Interaction, a Seattle-based full-service digital customer experience (CX) company, for $52 million.

Genpact Acquires Digital Consultancy Rightpoint

Genpact, a global professional services firm, acquires Chicago-based digital consultancy Rightpoint.

Hexaware Acquires AWS Customer Experience Partner Mobiquity

Hexaware Technologies, an IT consulting firm from India, acquires customer experience consulting firm and Amazon Web Services (AWS) partner Mobiquity.

Investing in Employee Experience: Is There An ROI?

Will investing in employee experience pay off in better customer experiences or improved business performance? Avanade offers perspectives.

Every $1 Spent on Customer Experience Delivers a $3 Return

Delivering great customer experiences across all touchpoints isn’t easy. Consider this CX maturity model guidance from Avanade to get started on the journey.

Building A Better Customer Experience Through APIs: Brick By Brick

User-centric companies & social networks like Salesforce, Facebook, Amazon, and Netflix make existing services accessible through APIs, to great success.