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"Contact Center as a Service" Posts

Latest Evolve IP Acquisition: Artificial Intelligence Meets Contact Centers

Evolve IP, backed by private equity, acquires Jog.ai to inject artificial intelligence (AI), speech analytics & natural language technology into contact centers.

Avaya Buyout Bid Rumor: Private Equity Acquiring UCaaS Company?

Avaya receives $5 billion private equity buyout offer. An acquisition could take the unified communications as a service (UCaaS) company private, a report says.