"Contact Center as a Service" Posts

Net2phone Acquires Google Cloud Partner, Contact Center Expert Integra CCS

Credit: Getty Images

Net2phone expands Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) & omnichannel capabilities.

Avaya Invests in Digital ID Platform Journey.ai

Avaya has made a strategic investment in Journey.ai, a digital trusted identity platform to improve security and privacy of CCaaS.

Broadvoice Acquires Contact Center Solutions Provider GoContact

Combined Broadvoice & GoContact offers hosted voice, unified communications & contact center as a service (UCaaS & CCaaS).

Zoom Acquires Cloud Contact Center as a Service Five9

Zoom Video Communications acquires Five9, a provider of cloud-based contact center software that’s delivered as a service (SaaS).

Latest Evolve IP Acquisition: Artificial Intelligence Meets Contact Centers

Evolve IP, backed by private equity, acquires Jog.ai to inject artificial intelligence (AI), speech analytics & natural language technology into contact centers.

Avaya Buyout Bid Rumor: Private Equity Acquiring UCaaS Company?

Avaya receives $5 billion private equity buyout offer. An acquisition could take the unified communications as a service (UCaaS) company private, a report says.