Enhanced IBM Watson Marketing Platform Analyzes Customer Interactions
IBM adds new cognitive abilities to Watson Marketing Insights, the cloud platform that helps marketers understand and anticipate customer behaviors.
Automate Trouble Ticketing Management with Natural Language Processing
Natural Language Processing (NLP) solutions can increase the efficiency and quality of help desk ticket management systems. Capgemini explains how.
IBM Watson Surfaces at ConnectWise IT Nation 2016
CrushBank, backed by MSP veterans, has built an IT service desk atop IBM Watson technology. Can it turn heads at ConnectWIse IT Nation 2016?
IBM PartnerWorld: Beyond Analytics, Cloud
At IBM PartnerWorld Leadership Conference 2016, analytics will shift to cognitive computing. But can IBM engage ISVs & MSPs in a cloud ecosystem discussion?
Will Businesses Drown in Data?
How can you manage redundant, obsolete or trivial (ROT) data? Move over, Enterprise Content Management (ECM). Cognitive Computing is the new answer.