"chatbot" Posts

Can You Replace Your MSP Service Desk with Chatbots and AI? 

There’s a chance in the near future you could replace your MSP service desk with chatbot & AI tools. But should you? ServiceTree’s Paul Azad offers guidance.

Customer Service: The Future Belongs to “Caring” Bots

The customer service challenge is to build a bot with an identity that reflects an organization’s brand, culture & communication style, Capgemini asserts.

Venture Capitalists Bet $38M on Aspiring MSP Disruptor Called Electric

Electric builds chat bots & automated systems to disrupt traditional managed services providers (MSPs). Venture capitalists bet $38 million on the MSP disruption strategy.

Three KPIs to Measure Chatbot Success

To measure chatbot success, your platform should be able to report on each of these three KPIs (key performance indicators) in real-time, according to Avanade.

Do Chatbots Have a Place In Today’s Service Desk?

Freshworks, maker of Freshdesk, acquires a chatbot solution. It’s the latest in the growing trend toward service desk chatbots.