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"Bill McDermott" Posts

ServiceNow Names CXOs for Revenue, Partner and Customer Outcomes

Digital workflow & ITSM software company ServiceNow names Kevin Haverty as CRO, Lara Caimi as chief customer & partner officer. SVP David Parsons continues to lead global alliances & channel ecosystem.

ServiceNow EMEA Hires Salesforce Veteran Paul Smith

ServiceNow hires Salesforce cloud veteran Paul Smith for EMEA sales. ServiceNow workflow software growth strategy leans heavily on IT consulting partners.

SolarWinds Service Desk Enterprise vs ServiceNow, Zendesk: Emerging Showdown

SolarWinds Service Desk Enterprise counters ServiceNow & Zendesk in IT service management (ITSM) market. Will MSP software showdown eventually surface as well?

ServiceNow CEO: Partners Master ITSM Pro Remote Deployments

ServiceNow CEO Bill McDermott praises partners for successful remote installs of ITSM Pro during coronavirus pandemic. Key winners include Accenture, Deloitte, DXC Technology, EY & KPMG.

ServiceNow Pursues Banking, Telecom Verticals; Deloitte and Accenture Assist

ServiceNow partners with Deloitte & Accenture for banking & telecom workflow automation solutions. Healthcare, manufacturing, media & technology are next.

ServiceNow Acquiring Loom Systems for AIOps, ITSM Incident Remediation

ServiceNow is acquiring Loom Systems for AIOps & IT service management (ITSM) automation. That automated remediation may help MSPs reduce Level 1 incident tickets.

ServiceNow Hires Former SAP CEO Bill McDermott

ServiceNow hires former SAP CEO Bill McDermott. What IT service management (ITSM) partners need to know. And how SolarWinds Service Desk wants to capitalize.

SAP: Elliott Management Reveals Investment

SAP’s cloud strategy earns support from activist investor Elliott Management & quarterly results appear strong. But CEO Bill McDermott faces these challenges.

SAP Restructuring: Slowing Cloud Growth, Technology Industry Warning Signs?

SAP restructuring plan includes roughly 4,400 staff cuts through early retirement. CEO Bill McDermitt says SAP remains in growth mode, but do cloud services face slowing growth?