ServiceNow Names CXOs for Revenue, Partner and Customer Outcomes
Digital workflow & ITSM software company ServiceNow names Kevin Haverty as CRO, Lara Caimi as chief customer & partner officer. SVP David Parsons continues to lead global alliances & channel ecosystem.
SolarWinds Service Desk Enterprise vs ServiceNow, Zendesk: Emerging Showdown
SolarWinds Service Desk Enterprise counters ServiceNow & Zendesk in IT service management (ITSM) market. Will MSP software showdown eventually surface as well?
ServiceNow Pursues Banking, Telecom Verticals; Deloitte and Accenture Assist
ServiceNow partners with Deloitte & Accenture for banking & telecom workflow automation solutions. Healthcare, manufacturing, media & technology are next.
ServiceNow Acquiring Loom Systems for AIOps, ITSM Incident Remediation
ServiceNow is acquiring Loom Systems for AIOps & IT service management (ITSM) automation. That automated remediation may help MSPs reduce Level 1 incident tickets.
SAP: Elliott Management Reveals Investment
SAP’s cloud strategy earns support from activist investor Elliott Management & quarterly results appear strong. But CEO Bill McDermott faces these challenges.
SAP Restructuring: Slowing Cloud Growth, Technology Industry Warning Signs?
SAP restructuring plan includes roughly 4,400 staff cuts through early retirement. CEO Bill McDermitt says SAP remains in growth mode, but do cloud services face slowing growth?