Gartner Magic Quadrant: Data Center Outsourcing and Infrastructure Utility Services, North America
Welcome to page 2 of 4 of our Gartner Magic Quadrant report coverage. Here, we look at companies in the Visionaries quadrant — which actually features only one company.
GARTNER BACKGROUND: Accenture has clients with 21,000 servers that rely on cloud-based infrastructure with AWS and Azure partners. Accenture supports Oracle with over 233,000 users, growing at 140%, and SAP with over 118,000 users, growing at 20%. Accenture data center references had an average revenue of $18 million annually.
- Accenture remains a highly skilled application-centric provider, focusing on migrating applications and workloads to software-defined platforms via its Cloud Application Transformation Solutions (CATS). Continuing its focus on hybrid IT, Accenture is managing complexity and providing highly automated infrastructure services aligned to its clients’ business processes.
- This past year, Accenture rebuilt its tool solution with the Accenture Cloud Platform (ACP) at the core, providing for ease of use when procuring, provisioning, orchestrating, metering/monitoring, analyzing and billing of services from public cloud providers. The acquisition of Cloud Sherpas, Solium, Enkitec and the evolving role of Avanade to deliver Microsoft, sales force automation (SFA) and ServiceNow skills, plus the dedicated Amazon group to support migrations, are strengthening its capability in supporting clients’ cloud-first strategies.
- Many clients listed Accenture’s hybrid infrastructure services solutions as one of its key strengths, citing migrations to the cloud and its ability to decommission applications and reduce legacy costs, the knowledge of its technical resources and its ability to provide ideas and innovative solutions that resulted in improved service delivery. Some clients commended Accenture for its management of the services provided.
- Accenture remains tentative when competing for infrastructure outsourcing engagements that do not have transformational components or are purely focused on cost reduction. Despite this, Accenture describes two type of deals it pursues — business outcome deals and commodity- focused deals with transformational elements, in which it will handle the integration layers and architectural choices, which may expose customers to substantial lock-ins.
- While Accenture’s operations evolved to meet growing demands of the multisourced hybrid infrastructure world, it continues to transition business to IUS-based deals comprising Cloud Platform, Private Cloud and IUS for ERP (for example, SAP or Oracle). Gartner estimates that 30% of its DCO/IUS revenue in this area is linked to industrialized-based capabilities, indicating that customized, legacy infrastructure services are still a big part of Accenture’s deal types.
- Some clients stated that Accenture’s globalized, remote delivery methods needed improvement. A few clients stated that Accenture’s escalation procedures are less than optimal, causing some delays in problem resolution.