FinancialForce Boosts Cloud PSA, ERP for Salesforce Platform

ChannelE2E has watched FinancialForce closely to see if or how the cloud-based PSA and ERP software provider for would embrace MSPs.

So far, FinancialForce doesn’t appear to be competing head-on against ConnectWise and Datto’s Autotask business. But this week, the company unveiled a Spring 2018 release featuring some new PSA (professional services automation) and ERP (enterprise resource planning) capabilities that bring the platform more in line with MSP requirements.

FinancialForce PSA, ERP Cloud Upgrades

Some of the newly announced features on the various platforms include:

Billing Central

  • Improved subscription and usage billing management
  • View and manage subscriptions and usage-based services from FinancialForce Financial Management Community

FinancialForce Professional Services Automation (PSA)

  • New resource optimization capabilities
  • 360-degree visibility across sales pipeline and unscheduled backlog based on actual delivery schedules
  • More granular, streamlined resource mapping and added shift management capabilities for managed and technical services

FinancialForce Accounting

  • New Payments Plus platform with streamlined data entry using a wizard-driven, shopping cart-like user interface
  • New modern user interface
  • Greater configuration capabilities utilizing the latest Salesforce Lightning Components

FinancialForce for Service Providers?

The new streamlined resource mapping and shift management capabilities for managed and technical services could help FinancialForce bridge the gap between the old service model and the new way MSPs are marketing their services.

As MSPs continue to move away from break-fix business models and embrace service subscriptions that allow them to prevent issues from arising, the PSA platform they use will need to allow them to manage both sides of the business effectively.

The company states that the Spring 2018 Release continues FinancialForce’s overall product vision for enabling organizations to thrive at speed in the ‘everything-as-as-service’ economy. By running their businesses on an integrated, customer-centric ERP platform, customers can adapt to unlimited revenue models, optimize resources for dynamic service delivery, and derive predictive business signals with visibility into all their systems and operations, FinancialForce asserts.

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    FinancialForce Consultant:

    Ya, this new FinancialForce upgrade is definitely helpful for the managed services provider as well as the client who owned the FinancialForce. It helps organizations accelerate transformation projects to run digital businesses and put customers at the centre of everything organizations do. But still, there are many cons which we have to consider; like we cannot run scheduled reports, it might take a long time to implement and configuration issues after the implementation that had to be addressed, also system get slow when overwhelmed by data and many more.

    If you want to overcome these issues, you can opt for a managed service partner like AblyPro who provide FinancialForce managed services with the capacity and capability of maximizing your Salesforce platform.

    Joe Panettieri:

    Although your comment essentially is a sales pitch for AblyPro, we left the comment in place for the following reason: It essentially emphasizes that customers may need ongoing help to run FinancialForce.

    In contrast, most of ChannelE2E’s readership (MSPs & IT solutions providers) simply want turnkey PSA rather than a PSA platform that requires outside handholding, I believe. Though I concede, our readers may use consultants to get PSA initially launched and configured.

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