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Apps and Software

ChannelE2E provides news & trends on cloud apps and software for CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.

IT Glue Pushes Beyond $25 Million Annual Recurring Revenue

IT Glue, which develops a documentation platform for MSPs, blows past the $25 million annual recurring revenue mark. CEO Chris Day describes what’s next.

Freshdesk Releases Service Desk, Ticketing Updates

Freshdesk Mint is an overhauled service desk platform. But does the “improved” ticketing system really make life easier for help desks?

Veeam Availability Console for MSPs: Easing DRaaS, Managed Backup Services?

New Veeam Availability Console for MSPs should help partners to manage, track & invoice for solutions like backup & Disaster Recovery as a Service (DRaaS).

Quest Software Makes Unified Endpoint Management Play

Quest Software launches KACE Cloud Mobile Device Manager and updates its KACE Systems Management Appliance (SMA). Is an MSP partner push coming?

Human + Machine: The Robot Revolution Requires Human Design

Automated solutions by their very nature can leave customers cold unless the experience is humanized. Forrester Research shares AI guidance.

Atera Bolsters MSP Software Automation, Security and Support

Atera’s PSA and RMM cloud updates for MSPs target automation, system control, security, reporting, support and more, according to the company.

Presidio Launches Software Solutions Practice

Presidio Software Solutions Practice helps customers manage cloud costs and on-premises software consumption while maximizing user outcomes.

Deltek Professional Services Automation: New Cloud PSA Option for IT Consulting Firms?

Deltek for Professional Services, a cloud-based platform, includes PSA, CRM, resource & project management, time & expense and billing capabilities.

Cisco Systems Acquires BroadSoft For $1.9 Billion

Cisco Systems acquires BroadSoft for $1.9 billion to push deeper into cloud calling & contact center solutions, the networking giant confirms.

James Foxall

Tigerpaw Soft-launches Hosted PSA Software Edition

Tigerpaw Software tests hosted PSA (professional services automation) edition and presses forward with all-in-one user licensing with no add-on costs.