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Apps and Software

ChannelE2E provides news & trends on cloud apps and software for CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.

VOGSY: Professional Services Automation (PSA) Meets Google G Suite

VOGSY develops professional services automation (PSA) software that integrates tightly with Google’s G Suite cloud applications.

HubSpot Launches Customer Service Platform

New HubSpot Service Hub combines CRM, help desk ticketing system, knowledge base and more. Is it a potential PSA (professional services automation) or IT service management (ITSM) software alternative?

ServiceNow-AWS Cloud Partnership May Ease Self-Service SaaS

The AWS Service Catalog Connector for ServiceNow could ease self-service SaaS application deployments for IT departments and their cloud-hungry end-users. Will partners plug in?

Splunk Launches IT Monitoring Platform: Insights for Infrastructure

Splunk Insights for Infrastructure, a new IT monitoring platform, allows systems administrators and DevOps teams to automatically correlate metrics and logs from one platform. Is there a multi-tenant MSP version?

Morpheus Data Expands Multi-Cloud Management Platform for MSPs, DevOps

Morpheus Data promotes unified multi-cloud orchestration platform. Key MSP and partner adopters include Exponential-e, OneNeck, Technologent, Telia and Ficolo.

Snow Software Bolsters Cloud Cost Management, Oracle ITSM Options

Snow Software pushes deeper into cloud cost management and spend management software, and addresses Oracle IT service management opportunities.

FinancialForce Boosts Cloud PSA, ERP for Salesforce Platform

FinancialForce launches cloud ERP & PSA upgrades for Salesforce Platform. Without necessarily competing head-on with ConnectWise & Datto-Autotask, the new FinancialForce has some service provider-friendly capabilities.

ConnectWise Unite: Cloud Monitoring and Billing Service Launches

ConnectWise Unite, a cloud billing and management system, officially launches with support for Cisco Systems, Amazon Web Services, Microsoft Office 365 and Azure, and more. It’s an expanded successor to ConnectWise CloudConsole.

Salesforce Partner, Digital Consultancy Levementum Raises $4 Million

Salesforce partner Levementum raises $4 million in private equity funding, sells its SugarCRM consulting business, and focuses entirely on digital marketing, e-commerce, and B2C solutions.

16 IBM Watson Use Cases Across Vertical Markets

You might be wondering where to star with artificial intelligence, or where to go next. As food for thought, here are some ways Capgemini has been using IBM Watson and AI for our customers in different industries.