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Apps and Software

ChannelE2E provides news & trends on cloud apps and software for CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.

ServiceNow ‘London’ Simplifies Chatbot Deployments, ITSM Automation

ServiceNow London more deeply integrates chatbot automation with IT service management (ITSM). Will the technology filter down to MSPs, help desks and ticketing systems in the SMB sector?

How to Integrate Datto Autotask PSA and Google G Suite

Goolash Automaker integrates customer billing between Autotask PSA (from Datto) and Google G Suite. Here’s how.

BCS ProSoft Acquires Sage Partner Steward Consulting Inc.

BCS ProSoft acquires Steward Consulting Inc. (SCI). The buyout unites two of Sage’s top U.S. consulting partners. BCS also is an Oracle NetSuite and Deltek partner.

ScanSource Acquires Salesforce Cloud Consultant Canpango

ScanSource acquires Canpango, a Salesforce implementation and cloud consulting partner. The deal is designed to help ScanSource partners to accelerate CRM, contact center as a service (CCaaS) and unified communications as a service (UCaaS) engagements.

Qualys Security Launches Consulting Edition For MSPs

Qualys, a cloud-based security and compliance solutions provider, extends beyond MSSPs. New Qualys Consulting Edition targets MSPs and IT consulting firms.

Internet of Things IoT 2 Gold

Arm Launches Pelion IoT Device Monitoring, Data Management Platform

The Arm Pelion IoT Platform supports remote device, connectivity and data management. That includes IoT device provisioning, identity and access management; secure identification; and analysis of trusted data.

Chatbot Market Forecast: What’s Fueling the Growth

How messaging and collaboration applications are driving chatbot adoption across IT service desks (ITSM), help desks and other business processes. Plus, a chatbot market adoption and research forecast.

Remote Apple macOS and iOS Support: TeamViewer, Microsoft Intune Connect

A TeamViewer-Microsoft Intune integration extends remote support from PCs and Google Android to Apple iOS and macOS devices. Will MSPs plug in?

Office 365 Performance Management: Apcela’s User Experience Pitch

Apcela launches Office 365 Accelerator — potentially improving the Microsoft SaaS suite’s performance and user experience for cloud customers.

Einstein Bots and Salesforce Service Cloud: Automated Help Desks?

New Einstein Bots for Salesforce Service Cloud reinforce the growing automation of IT service desks and help desks.