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Apps and Software

ChannelE2E provides news & trends on cloud apps and software for CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.

Can MSPs Optimize Customer and User Experiences (CX, UX)?

Most mature MSPs mastered PC & server monitoring. But what about proper application monitoring to bolster customer & user experience (CX & UX?)

KPS Acquires SAP, CRM Partner ICE Consultants

KPS AG acquires ICE Consultants Europe, an SAP partner with CRM expertise. Merger & acquisition activity among SAP application partners remains strong.

More PSA Software Companies Seek MSP, IT Services Spotlight

Mavenlink, Kimble and Promys PSA each claim recent wins in the professional services automation (PSA) software market. But how big are the victories?

Kaseya Traverse 9.5 Reinforces Network, Cloud and Data Center Monitoring

Kaseya Traverse 9.5 reinforces renewed emphasis on MSP network, cloud and data center monitoring across distributed customer systems.

Nationwide First Responder Network Set to Launch; AT&T Investing $40 Billion

FirstNet first responder broadband network will allow public safety workers to communicate via voice, text, data & video. AT&T investing $40B in build-out.

Cisco-Owned AppDynamics Revamps Channel Partner Program

Cisco Systems-owned AppDynamics overhauls its partner program, led by former Cisco Meraki Channel Chief Ghazal Asif.

Measuring, Benchmarking Your Company’s Cloud Services Business Performance

The 2112 Group Cloud Altimeter, backed by Microsoft & Ingram Micro, helps IT service providers measure their cloud services performance vs. market metrics.

Salesforce Strengthens Service Desk Cloud Platform Push

New Salesforce Service Desk Cloud offers faster deployment, AppExchange integrations, and a better user interface for customer support, the company claims.

Zoho One Cloud Bundle: Office 365, Google G Suite, Salesforce Alternative?

Zoho One, a cloud suite alternative to Microsoft Office 365, Google G Suite, Salesforce & other SaaS application bundles, costs about $1 per user per day.

SAP Taps Concur, Sungard AS Executives for North America SMB Cloud Channel Push

SAP North America taps Concur veterans Eric Friedrichsen & Marc Monday for cloud-first SMB channel push. Sungard AS veteran Cristina Greysman also onboard.