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Apps and Software

ChannelE2E provides news & trends on cloud apps and software for CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.

Office 365 Performance Management: Apcela’s User Experience Pitch

Apcela launches Office 365 Accelerator — potentially improving the Microsoft SaaS suite’s performance and user experience for cloud customers.

Einstein Bots and Salesforce Service Cloud: Automated Help Desks?

New Einstein Bots for Salesforce Service Cloud reinforce the growing automation of IT service desks and help desks.

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GroundWork Unified Monitoring Extends to Microsoft Azure Cloud

GroundWork Open Source’s Monitor 7.2.1 release addresses Microsoft Azure cloud, network discovery and monitoring capabilities.

SkyKick Cloud Backup Supports Microsoft Office 365 Teams

SkyKick extends Office 365 cloud backup and recovery to support Microsoft Teams. But competition for SaaS backup services continues to intensify.

Atera RMM, PSA for MSPs Gains Live Chat Capabilities

Atera extends cloud-based PSA (professional services automation) and RMM (remote monitoring and management) platform for MSPs with Live Chat capabilities. Are chatbots next?

Salesforce Cloud Data Protection: Druva Steps Up

Druva, a cloud data protection and management company, debuts on the Salesforce AppExchange as SaaS business continuity market heats up.

ServiceNow Chatbot Service Desk: What Is It?

A closer look at ServiceNow Virtual Agent technology, and the potential implications for IT service desks from the enterprise into the midmarket and perhaps even small businesses.

Amazon WorkDocs: Emerging Google Docs Alternative?

Amazon WorkDocs gains some collaboration capabilities, potentially countering Microsoft OneDrive and Google Docs. The features come from Amazon’s partnership with Hancom.

SWK Technologies Acquires Sage CRM Partner ISM

SWK Technologies acquires Information Systems Management Inc. (ISM), a Sage channel partner and West Coast-based reseller of ERP, CRM and other solutions.

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ManageEngine ServiceDesk Gains Microsoft Outlook Integration

A ManageEngine ServiceDesk Plus add-in for Microsoft Office 365 allows IT service management professionals to tackle support tickets from within Outlook.