Annual technology industry predictions from MSPs, IT service providers (ITSPs), channel chiefs, channel partners and cybersecurity companies.

3 Cybersecurity Trends to Look For in 2020

What MSPs and MSSPs should expect in the cybersecurity market for 2020, according to VIPRE’s Jason Norton.

Predictions 2020: Artificial Intelligence (AI) and Customer Service

Forrester’s 2020 customer service predictions report outlines how automation is going to change the contact center from the inside out.

Gartner Top 10 Technology Trends 2019: Where’s Cybersecurity?

Gartner’s Top 10 Strategy Technology Trends for 2019 tackles AI, augmented analytics, blockchain, quantum computing & more. The big miss: Cybersecurity.

10 Cybersecurity Predictions for 2019

VIPRE Security’s 2019 predictions describe new cryptomining, IoT and privacy issues, and associated opportunities for MSPs.

Three MSP and Channel Predictions for 2019

IT Glue’s 2019 Predictions: CEO Chris Day & his lieutenants describe what’s next for MSPs as they navigate platforms, peer groups & automation — and prepare for IT Glue’s newly branded GlueX 2019 conference.

5 Cybersecurity Industry Predictions for 2019

Webroot’s five cybersecurity predictions for 2019 involve such topics as passwords, data privacy, cryptojacking, IoT, AI trends in automation and more.

3 Tech Distractions: Were My Predictions Right?

Did key tech predictions about ransomware, AI & voice recognition come true? SolarWinds MSP’s Dave Sobel offers this reality check.

Chatbot Market Forecast: What’s Fueling the Growth

How messaging and collaboration applications are driving chatbot adoption across IT service desks (ITSM), help desks and other business processes. Plus, a chatbot market adoption and research forecast.

AppRiver Security Analyst 2018 Predictions

AppRiver’s cybersecurity predictions for 2018 involve IoT vulnerabilities, ransomware, state-sponsored attacks, data breaches & threats MSPs must address.

Predictions 2018: The Blockchain Revolution Will Have To Wait A Little Longer

There’s blockchain vendor hype. And then there’s the world of enterprise business & technology professionals actually working on blockchain projects.