Podcast: NinjaRMM’s Jonathan Crowe on MSP Security

by Joe Panettieri • Sep 5, 2019

Guest: Jonathan Crowe, director of content & brand strategy, NinjaRMM

Good evening and welcome to the latest ChannelE2E podcast. Our guest is Jonathan Crowe, director of content and brand strategy at NinjaRMM.

In our conversation, we discuss:

the evolving cybersecurity landscape, and the implications for MSPs (managed IT services providers);
how hackers are now targeting MSP networks for attack;
the alphabet soup of acronyms that MSPs must master — especially as service providers extend beyond traditional anti-virus software; and
the role RMM (remote monitoring and management) software plays in an overall MSP cyber strategy.

Now, here’s the conversation…

Podcast – Listen Here:

The conversation covers:

0:00 – Overview and Introductions.
0:39 – Why hackers target MSP networks.
2:00 – The evolution of ransomware.
3:22 – How attackers are getting smarter.
4:08 – Why MSPs represent the “best of both worlds” for hacker targets.
4:44 – Swimming in the acronym soup of MSP security.
5:28 – Why MSPs should focus on the endpoint.
6:00 – NinjaRMM’s survey results: MSPs and Endpoint Detection and Response (EDR).
7:48 – Understanding what you’re trying to accomplish.
8:55 – Aligning security with proper business management and RMM (remote monitoring and management) platforms.
10:58 – RMM and security integrations.
11:40 – A closer look at EDR — endpoint detection and response explained.
13:00 – EDR vs. traditional anti-virus explained.
13;52 – MSP security priorities, according to NinjaRMM survey, and first-steps with EDR.
16:25 – Managed Detection and Response – key perspectives.
17:56 – Two factor authentication, RMM and MSP security – key perspectives.
20:43 – MSPs and password policies.
21:40 – Online resources from NinjaRMM.
23:13 – End

During the podcast, Crowe mentioned a range of online content and research findings that MSPs can read online. The lineup includes: