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Why You Need a Customer Success Management Program

A well-designed customer success program can yield a big return on investment. Forrester Research’s TJ Keitt explains.

Electric CEO Ryan Denehy: The ChannelE2E Interview

Electric, backed by venture capital, is seeking to acquire MSPs while expanding its software development efforts. Can Electric CEO Ryan Denehy deliver a ServiceNow-like alternative to midmarket customers?

Kaseya Security Solutions GM Kevin Lancaster: The ChannelE2E Interview

One year after Kaseya acquired ID Agent, here’s Kaseya’s security, dark web monitoring, threat intelligence & identity management strategy for MSPs.

MSP Benchmark Survey: 5 Managed Services Trends for 2020

Kaseya’s MSP research reveals cybersecurity, compliance, software, pricing & cloud trends. ChannelE2E offers additional SMB technology market perspectives.

MSP Automation, AI Chatbots and Service Desks: Triafy Arrives

To boost profit margins, MSPs must become more operationally efficient. Triafy President Gerwai Todd wants to help. He’s armed with AI chatbot technology. Here’s what’s next.

Acronis SCS CEO John Zanni Explains Government Data Security Strategy

CEO John Zanni explains Acronis SCS partner strategy. Positions “future proof,” edge-focused backup & disaster recovery (BDR) tools for government agencies.

Arnie Bellini Prepares to Give Away $70 Million

ConnectWise co-founder & former CEO Arnie Bellini vows to donate $70 million to Tampa Bay organizations. First up: $7 million for Tampa Catholic.

Datto Veteran Ian McChord Launches Collective Intelligence

Datto veteran Ian McChord launches Collective Intelligence, a SaaS software company that enables marketing departments to create product content in real time.

Datto CEO: Tim Weller Succeeds Austin McChord

​Datto names Tim Weller as CEO, succeeding founder Austin McChord. Here’s an insider’s look at Datto’s CEO transition & Weller’s MSP-centric technology plans.

MSP Investors: Evergreen President Brad Wittwer’s Business Strategy

Evergreen Services Group President Brad Wittwer explains MSP (managed services provider) acquisition and investment strategy. The latest deal: acquiring NetGain Technologies.