Coffee Thursday

5 Channel Partner Updates: Thursday 12 October 2017

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Welcome to page two of two for today. Here are the 10 remaining items for your timely consumption.

10. Cloud Services: Ingram Micro has expanded its relationship with Seidor, a multinational IT integrator, to power that company’s cloud business. Seidor is integrating the Ingram Micro Cloud Platform with its SAP system, which will enable the company to fully automate its customer lifecycle, from service provisioning to billings, the two companies say.


9. AT&T Partner Program: AT&T has launched a “simple, easy-to-manage, back-up plan for wireless wide area network (WWAN).” The new plan makes entry into mobility resell easier for wireline-centric solution providers, the company says. Also, the company has released an API for Mobility Port Management. The API lets solution providers qualify, create, check, update, cancel and activate port requests, AT&T says. On the Internet of Things front, AT&T Partner Exchange has more than doubled its IoT activations since launching an IoT certification programIoT Readiness Assessment and other channel enablers in April 2017, the company says.

8. MSP Coaching: Service Leadership and Sea-Level Operations have inked a strategic alliance that brings Service Leadership Index benchmarking to Sea-Level’s clients worldwide. Sea-Level specializes in MSP coaching. The confidential, quarterly Service Leadership Index report provides 80 critical best-in-class metrics, enabling performance improvements in all areas of the business, the companies say. Paul Dippell leads Service Leadership. MSP veteran Rex Frank is president of Sea-Level.

7. ITSM: The Top IT service management suite vendors of 2017 are… these companies, according to Gartner.

6. Managed Network Services: Paessler AG has unveiled PRTG in the cloud, a  cloud-based version of the company’s unified network monitoring service. Think of it as a higher-end alternative to Auvik Networks, which has gained momentum with SMB-centric MSPs.

5. Multi-Cloud Management: BMC has unveiled a “comprehensive strategy for multi-cloud management.” the effort includes tools like TrueSight Cloud Cost Control and SecOps Policy Service.

4. Managed Security: Barracuda CEO BJ Jenkins says the company’s partner shift toward managed security services is accelerating. We’ll share more details soon.

3. M&A -MSP: Thrive Networks has acquired Precision IT as part of an MSP push into the New York financial services vertical.

Stan Levy

Steve Raymund

2. Breaking – ConnectWise Board: Former Tech Data CEO and Chairman Steve Raymund and Grant Thornton veteran Stan Levy have joined ConnectWise’s board of directors. Former ConnectWise President Matt Nachtrab, now CEO of eFolder, is no longer listed as a board member. Third-party representation on ConnectWise’s board marks a major inflection point for the company. We’ll share more thoughts soon.

1. CompuCom Shrinkage Details: CompuCom has seen its net sales shrink from $1.20 billion in 2015 (adjusted) to $1.01 billion in 2017, ChannelE2E has confirmed. At the same time, the company has effectively managed its EBITDA, which has ranged from $93 million in 2015 to $85 million in 2016 and $98 million in 2017, ChannelE2E has confirmed. Those financial metrics and more have surfaced as Office Depot moves to acquire CompuCom for $1 billion. We’ll share more in-depth analysis and financial metrics soon. PS: Our earlier report of Office Depot paying a lofty 10X EBITDA for CompuCom was absolutely on the mark.

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