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ConnectWise Automate (LabTech) Consultant

  • Technology
  • Remote
  • Posted 3 months ago

Visionary 360, Inc.

Business Consulting for IT Companies

Job Title:

ConnectWise Automate (LabTech) Consultant

Company Overview:

Visionary 360, Inc. is a dynamic company specializing in providing consulting services and training to IT firms worldwide.  We educate our clients about the tools they need to minimize the effort spent on basic day-to-day activities, and we help redirect time and resources to the areas of operation that need extra time and attention to increase efficiency and profitability.

Job Objective:

We are growing and our team is looking to bring on a specialized consultant whose primary function will be to assist our clients with the implementation of ConnectWise Automate (formerly LabTech).

Job Duties:

–          Implement ConnectWise Automate for our clients

–          Remotely manage client systems and train clients in ConnectWise Automate

–          Analyze client customization needs and modify ConnectWise Automate as applicable (i.e. scripting and best practices)

–          Promptly resolve client issues and requests via email, telephone, and internet

–          Document all completed tasks and client interaction in the Visionary 360 ticketing system with great attention to detail

–          Stay current on all pertinent certifications

–          Stay current on all ConnectWise Automate updates and upgrades

–          Work with Administrative department to create SOPs and client-facing documents as needed

–          Collaborate with Visionary 360 team to solve problems, maintain stellar customer satisfaction, and help grow our business

Position Requirements:

–          Exceptional oral and written English communication skills; ability to speak to both technical and non-technical audiences

–          Excellent customer service and follow-up skills

–          Ability to understand and work with multiple time zones

–          Ability to pass a criminal background check

–          Strong troubleshooting ability

–          2+ years in relevant experience:

o   proficiency in configuration and implementation of ConnectWise Automate (experience with other RMM tools a plus)

o   experience with integration of PSA and RMM solutions

–          Concrete knowledge of ConnectWise Automate, including configuration of Ignite, patching, SNMP

–          Expertise in ConnectWise Automate Alert Monitoring, and Resolution

–          ConnectWise Automate advanced scripting knowledge, monitor creation, user and plug-in configuration, and MySQL


–          Education:

o   AA or BS degree, preferably in Computer Technology

o   ConnectWise Automate certification

o   Additional current industry certifications (i.e. A+, Server+, ConnectWise CCPA, MCP, MCITP, MCSE, etc.) is a plus

–          Work Environment:

o   Applicant to have the following:

§  Home office or adequate space dedicated exclusively to Visionary 360 business, free from unreasonable noise/distraction

§  Dependable high speed internet connection

§  PC running Windows 7 or newer, with i5 or faster processor, minimum 8gb of RAM

Job Type:

–          Full-time

–          Telecommute

–          Possibility of travel several times per year


–          Competitive salary depending on skills and experience

–          Paid Time Off/Paid Company Holidays

–          Company sponsored retirement


EOE Statement:  Visionary 360 is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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