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Level 2 Computer/Network Engineer

SmartPath Technologies, LLC

We are a managed service provider for SMB clients in KY, TN, IL

Computer Field Technician / Help Desk responsible for daily, ongoing windows and networking technical support of clients. 3-4 years experience and A+ certification required. Applicants must possess strong technical abilities and have excellent interpersonal skills. Ability to work independently a must. Very Competitive salary plus benefits including insurance, 401k and a number of fringe benefits. Upwards career growth potential for the right candidate looking for a long term career.

Candidates should be able to:

Determine users’ technical needs and provide them with appropriate solutions
Install hardware, software and device drivers on standalone computers
Install and configure computer networks including LAN and WAN
Manage network configurations to ensure that all computers on a network can communicate effectively
Test computers peripherals, hardware and software to ensure that they are working appropriately
Upgrade software, patches and operating systems on a continuous basis
Install and configure monitors, keyboards and printers
Troubleshoot hardware and software problems
Act as a technical resource in order to assist users with resolving computer issues
Answer tickets and emails pertaining to users’ computer problems
Ensure that all computers are secured effectively by installing and updating antivirus software
Set up and organize IPs appropriatel
Train users on new software
Analyze network problems and manage preventative maintenance procedures
Explain the role of network applications and equipment to the end users
Maintain documentation of technical maintenance procedures carried out

May be able to work remotely on video after a few weeks of training in our office.

F/T Salary + Benefits

Further description and how to apply at link.

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