Moveworks Funding: Artificial Intelligence for ITSM, Help Desk Automation
Moveworks, a cloud-based artificial intelligence (AI) solution, automates IT service management (ITSM) & help desk tasks like provisioning applications, resetting passwords, unlocking accounts, managing email lists & more.
Apple Mac, iPhone Management: Fleetsmith Raises $30M Series B
Fleetsmith, which provides Apple macOS & iOS device management software, raises $30 million in Series B funding. Fleetsmith, Jamf & Addigy each pursue Mac management customers.
Cisco Launches Independent Venture Capital Firm Decibel
Cisco Systems launches Decibel, an independent venture capital organization focused on early stage investments.
Private Equity Funds RMM, IoT Software Acquisition
Laurel Solutions acquires Servelec Technologies, a provider of remote monitoring and management (RMM) software & Industrial Internet of Things (IIoT) systems. Private equity firm FFL Partners owns Laurel Solutions.
Partner Relationship Management: Impact Raises $75 Million
Impact, which develops a partnership automation platform, raises $75 million for organic growth & potential acquisitions. Forrester’s Jay McBain explains why partner engagements remain critical.
Zendesk Invests In Stella Connect Customer Service Platform
Zendesk invests in Stella Connect, a SaaS platform for contact center agents & their managers. A Zendesk-Stella Connect cloud integration is available.