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Sapphire Systems Acquires ServiceNow Partner ITOM Solution

Sapphire Systems, an SAP and Infor partner backed private equity firm Horizon Capital, has acquired ITOM Solution — a UK-based ServiceNow, Cisco AppDynamics and Dynatrace partner. Financial terms of the deal were not disclosed.

This is M&A deal number 21 that ChannelE2E has covered so far in 2021. See all technology M&A deals for 2021 and 2020 listed here.

ITOM Solution specializes IT Operations Management, AiOps, application performance management (APM), and IoT cloud services.

Sapphire Systems specializes in enterprise software applications management in the ERP (enterprise resource planning) market. The company has 1,000 customers worldwide. Sapphire is headquartered in London, England, with sales, services and development locations throughout the United Kingdom, United States, Latin America and Asia.

Sapphire Systems Acquires Cisco AppDynamics, Dynatrace & ServiceNow Partner: Executive Perspectives

Ian Caswell, CEO, Sapphire System

Luke Kingston, Horizon Capital

In a prepared statement about the deal, Sapphire Systems CEO Ian Caswell said:

“I’m thrilled to welcome the ITOM Solution team to the Sapphire group at such an exciting time for the company and our customers. Our acquisition of ITOM is pivotal in pursuing our vision to become a leading provider of digital operating platforms, which capitalise on the cloud to optimise the value of enterprise software investment, while reducing both risk and cost.

This dedicated focus on designing the very best digital workflows is set to help our customers drive innovation, create business value, and improve security and compliance. I am looking forward to extending ITOM’s value to our customers, continuing the strong partnerships that we have, to drive an outstanding customer service.”

Added Philip Taphouse, managing director, ITOM Solution:

“ITOM Solution has worked closely with leading brands across the UK unlocking the power of the ServiceNow platform delivering true customer innovation. As we join the Sapphire group, we’ll now be able to scale our business faster, taking full advantage of Sapphire’s structure and global reach to expand upon our services portfolio, which will help to accelerate our ability to deliver higher value to our customers.”

The deal comes roughly one year after Horizon Capital invested in Sapphire Systems. The Horizon investment essentially positioned Sapphire Systems to make acquisitions, Horizon Capital Partner Luke Kingston said in January 2020. Sapphire had roughly 250 employees at the time of the Horizon Capital investment.

ServiceNow Partner Mergers and Acquisitions: M&A Deal List

M&A activity among ServiceNow partners remains strong. This is the second ServiceNow partner buyout that ChannelE2E has seen in 2021, though we’ve tracked more than 30 ServiceNow partner acquisitions since 2015.

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